14 Chapter 2 Using CallPilot
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Types of mailboxes
A mailbox is a storage place for messages. There are three types of mailboxes:
• Subscriber mailboxes, which include Guest mailboxes
• Information mailboxes
• Special mailboxes, which include the General De livery Mailbox and the System Administrator
Mailbox
Other types of mailboxes are available on your system if you have the Network Messaging or the
Fax option installed.

Subscriber mailbox

Most users have Subscriber mailboxes. A Subscriber mailbox is assigned by the System
Administrator and is maintained by the mailbox owner. A Guest mailbox is a type of Subscriber
mailbox.
A Subscriber mailbox can be assigned to each mailbox owner who has an operating display
telephone with an extension.

Guest mailbox

Guest mailboxes provide temporary employees and guests with access to internal messaging and
call routing features. Guest mailboxes do not have an operating extension. They are assigned a
number that looks and works like an extension. This lets the Guest mai lbox owner access CallPilot
the same way a subscriber accesses their mailbox from another extension or phone. If you need a
guest mailbox, request one from the System Administrator.

Information mailbox

Information mailboxes play informative messages to callers. Infor mation mailbox es do not ha ve an
operating extension, and callers cannot leave a message in them. A voice prompt provides callers
with access to Information mailboxes. Callers reach an Information mailbox through the
Automated Attendant, Custom Call Routing (CCR) or the Operator.
Information mailboxes are created by the System Administrator, and either the System
Administrator or a mailbox owner can record Information mailbox greetings. For more
information on Information mailbox greetings, refer to “Information mailbox greetings” on page
97.