Chapter Transferring calls | Nortel Networks P0919417 03 specs

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Chapter 9

Transferring calls

This chapter describes transferring calls and explains:

•Transferring calls to a CallPilot mailbox

•Transferring a mailbox owner’s call to their mailbox

•Transferring a call to Custom Call Routing (CCR)

•About Outbound Transfer

•Setting up Outbound Transfer

•Adding special characters to a destination number

•Setting up Outbound Transfer

•Turning Outbound Transfer on or off

•Optimizing Outbound Transfer

Transferring calls to a CallPilot mailbox

With the Transfer feature ≤·°ﬂyou can transfer a call from your business telephone directly to a mailbox on the CallPilot system.

Transferring calls to a CallPilot mailbox has these advantages:

•If you transfer a call to a mailbox instead of another telephone, the call does not come back to you. If you transfer a call to another telephone and the call is not answered, the call comes back to you.

•The call is immediately transferred to the mailbox, which saves time.

≤·°ﬂis not available on the Companion Wireless telephone.

To transfer a call to a mailbox from your telephone

1Press ≤·°ﬂ.

Do not press Hold ≥because the call is put on hold automatically.

2Enter the mailbox number or search the Company Directory.To search the Company Directory:

•If you use the NorstarVoice Mail interface press the DIR display option.

•If you use the CallPilot interface press the NAME display option.

3Wait until the display shows Call transferred before you attempt any other CallPilot functions. The call automatically transfers and the CallPilot session ends.

CallPilot Reference Guide

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Nortel Networks P0919417 03 manual Chapter Transferring calls, Transferring calls to a CallPilot mailbox

Contents

CallPilot Reference Guide Trademarks Copyright 2002 Nortel Networks Contents Chapter Feature codes and mailbox options Chapter Recording a call Chapter CallPilot tips Troubleshooting Glossary Index Conventions and symbols used in this guide Chapter How to use this guide How to use this guide P0919417 One line display phones Chapter Using CallPilotHow CallPilot works About display phones Alternate extensions About telephone buttons To enter a character Using the dialpad Interrupting a voice prompt CallPilot voice prompts Automated Attendant Information mailbox Types of mailboxesSubscriber mailbox Guest mailbox System Administrator Mailbox Special mailboxesGeneral Delivery Mailbox Using CallPilot P0919417 Chapter Setting up your mailbox Initializing your mailboxTo initialize your mailbox To check which mailbox interface you use Checking which mailbox interface you use Opening your mailbox To open an initialized mailbox Norstar Voice MailTo open an initialized mailbox CallPilot Password expiry Changing your mailbox passwordTo change your password Password lock-out To record your name in the Company Directory Recording your name in the Company Directory To assign a personal Target Attendant Assigning a Target Attendant Feature codes Chapter Feature codes and mailbox options Programming a memory button with a feature code Norstar Voice Mail mailbox options CallPilot mailbox options Quit Alternate mailbox greeting Chapter GreetingsTypes of mailbox greetings Primary mailbox greeting Recording technique for mailbox greetings Personalized mailbox greeting To record a Primary or Alternate mailbox greeting Recording a Primary or Alternate mailbox greeting To choose a Primary or Alternate mailbox greeting Choosing a Primary or Alternate mailbox greeting If you choose the Alternate mailbox greeting, you are asked To record a Personalized mailbox greeting Recording a Personalized mailbox greeting To delete a Personalized mailbox greeting Deleting a Personalized mailbox greeting Greetings P0919417 Chapter Accessing your messages Never Full mailbox featureReceiving calls To play your messages NorstarVoice Mail Playing your messages Stop Play Messages CallPilot To play your messages CallPilot Forward Retrieving erased messages To retrieve an erased message NorstarVoice MailTo retrieve an erased message CallPilot To use Call Screening Screening your calls To interrupt a caller Interrupting a caller Recording and sending messages Chapter Sending messages Enter the mailbox number or the Group List number Press Name or ⁄⁄to search the Company Directory and go to Press ≤·‚ Press Play or ¤to listen to your message To search the Company Directory Searching the Company Directory Message delivery options Assigning message delivery options To assign message delivery options Norstar Voice Mail To assign message delivery options CallPilot Retryok Sending a message to more than one recipient Sending a message to a Group ListForwarding a copy of a message to one or more recipients Replying to messages Replying to an internal callerTo reply to an internal caller Norstar Voice Mail To reply to an internal caller CallPilot Replying to an external caller To reply to an external caller Norstar Voice MailTo reply to an external caller CallPilot When to use Thru-Dial Placing a call with Thru-DialTo place a Thru-Dial call To use Thru-Dial to reach yourTarget Attendant Call Forwarding your calls to your mailbox Chapter Call Forwarding your calls To set up Call Forward remotely Setting up Call Forward remotely Call Forward with Caller ID To turn Call Forward with Clid on or offCall Forward on Busy overrides Clid Call Forwarding your calls P0919417 Chapter Transferring calls Transferring calls to a CallPilot mailboxTo transfer a call to a mailbox from your telephone To transfer a mailbox owner’s call to their mailbox Transferring a mailbox owner’s call to their mailbox To transfer a call to a CCRTree Transferring a call to Custom Call Routing CCR Adding special characters to a destination number About Outbound Transfer To set up Outbound Transfer to a phone number Setting up Outbound Transfer Adding special characters to a destination number on To set up Outbound Transfer to an extension To turn Outbound Transfer on or off Turning Outbound Transfer on or off Optimizing Outbound Transfer Programming Outbound Transfer when CallPilot is behind a PBX About Off-premise Message Notification Chapter Off-premise Message Notification Off-premise Message Notification parameters To set up Off-premise Message Notification to a phone number Setting up Off-premise Message Notification Press AM or ⁄ An urgent message To set up Off-premise Message Notification to an extension Press AM or ⁄ Example of a destination pager number To set up Off-premise Message Notification to a pager Press Pager or ‹to select a pager number destination With a zero Setup Next Press Next or £to accept the start time that you entered To change the time range or type of message parameters Changing Off-premise Message Notification Press Next or £to accept the start time To change the destination from phone to another destination Chngok To change the destination from pager to phone or extension Press Chng or ⁄to change the start time To change the destination from phone or extension to pager Notify pager To delete a destination number Deleting a destination number To add a destination number Adding a destination number To turn Off-premise Message Notification on or off Turning Off-premise Message Notification on or off Off-premise Message Notification P0919417 To record a call Using Call RecordChapter Recording a call About Call Record Recording a call P0919417 Chapter Broadcast and Information messages About Broadcast messagesInformation mailbox greetings To record an Information mailbox greeting Recording an Information mailbox greeting Chapter CallPilot tips CallPilot tips Chapter Troubleshooting Forgot my mailbox password Off-premise Message Notification does not work Troubleshooting P0919417 Glossary Mailbox assigned to a user who does not have an extension Feature code used to leave messages in CallPilot mailboxes Mailboxes assigned to users as a place to store messages Index Index Index