35
CallPilot Reference Guide
Chapter 6Accessing your messages
This chapter describes how to access your messages and explains:
•Receiving calls
•Never Full mailbox feature
•Playing your messages
•Retrieving erased messages
•Screening your calls
•Interrupting a caller

Receiving calls

CallPilot can be used by outside callers and other mailbox owners in your company. When you are
away from the office, you can use CallPilot with any tone dial telephone. When you are at the
office, you can use CallPilot from any telephone connected to your company’s CallPilot system.
Even outside callers who use a rotary dial telephone can use CallPilot. If a caller uses CallPilot
from a rotary dial telephone, the system transfers the call to your company receptionist or the
Operator. If the receptionist or Operator is not available to answer the call, the call transfers to the
General Delivery Mailbox.

Never Full mailbox feature

The Never Full mailbox feature lets external callers lea ve a message in your mailbox, even if the
mailbox is technically “full”. The message is stored in your mailbox, but you ca nnot acc ess it unti l
you delete at least one existing message to allow space for the new message. If you attempt to
listen to any new messages before deleting an existing message, you hear this voice
announcement:
“Your mailbox is full. You must erase some messages before you can listen to new messages.”
If your mailbox is full, you cannot leave a message in another mailbox, create a new message,
copy, send, or reply to a message until you delete at least one existing message.
The Never Full mailbox feature is not available to internal callers. Internal callers cannot leave
messages in mailboxes that are technically “full”.