Nortel Networks P0919417 03 Screening your calls

Chapter 6 Accessing your messages 41

CallPilot Reference Guide

Screening your calls

With Call Screening you can determine who is calling before you accept the call. Call Screening

applies only to external calls transferred from the Automated Attendant or from Custom Call

Routing (CCR). See your System Administrator for information on CCR.

You can use Call Screening if:

• Caller ID (CLID) is not available

• Caller ID is not a reliable indication of the ca ll er identity

• your telephone does not have display capabilities

If Call Screening is enabled, CallPilot a sks the caller to record their name after the tone. (If the

caller presses • when they are asked to record their name, the call goes back to the Automated

Attendant.) The caller hears a hold tone while they wait. If you do not answer, the call transfers to

your mailbox.

Since some callers do not like to record their name and wai t for service, use this feature with

discretion.

To use Call Screening

1You receive an external call that is transferred from the Automate d Attendant or from Custom

Call Routing (CCR).

2CallPilot announces the caller’s name to you.

If the caller does not record their name, the voice prompt says, “Unknown caller.”

3You can answer the call or let the caller leave a message in your mailbox:

• press ANS or ⁄ to answer the call

• press QUIT or • to transfer the call to your mailbox.

Contents

Main 2 P0919417 03 CallPilot Reference Guide Copyright 2002 Nortel Networks Trademarks Contents Page Page Page Chapter 1 How to use this guide Conventions and symbols used in this guide Page Chapter 2 Using CallPilot How CallPilot works About display phones One line display phones Two line display phones About telephone buttons Alternate extensions Using CallPilot with an analog terminal adapter or an analog station module Using the dialpad CallPilot voice prompts Interrupting a voice prompt Automated Attendant Types of mailboxes Subscriber mailbox Guest mailbox Information mailbox Special mailboxes General Delivery Mailbox System Administrator Mailbox Page Chapter 3 Setting up your mailbox Initializing your mailbox To initialize your mailbox Checking which mailbox interface you use To check which mailbox interface you use Opening your mailbox To open an initialized mailbox - Norstar Voice Mail To open an initialized mailbox - CallPilot Opening your mailbox remotely To open your CallPilot mailbox from an outside tone dial phone Changing your mailbox password To change your password Password l ock-out Password expiry Recording your name in the Company Directory To record your name in the Company Directory Assigning a Target Attendant To assign a personal Target Attendant Chapter 4 Feature codes and mailbox options Feature codes Programming a memory button with a feature code Chapter 4 Feature codes and mailbox options 25 CallPilot Reference Guide CallPilot mailbox options Norstar Voice Mail mailbox options FIRST LAST Page Chapter 5 Greetings Types of mailbox greetings Primary mailbox greeting Alternate mailbox greeting Personalized mailbox greeting Recording technique for mailbox greetings Recording a Primary or Alternate mailbox greeting To record a Primary or Alternate mailbox greeting Choosing a Primary or Alternate mailbox greeting To choose a Primary or Alternate mailbox greeting Page Recording a Personalized mailbox greeting To record a Personalized mailbox greeting Deleting a Personalized mailbox greeting To delete a Personalized mailbox greeting Page Chapter 6 Accessing your messages Receiving calls Never Full mailbox feature Playing your messages To play your messages - Norstar Voice Mail Page To play your messages - CallPilot Page Retrieving erased messages To retrieve an erased message - Norstar Voice Mail To retrieve an erased message - CallPilot Screening your calls To use Call Screening Interrupting a caller To interrupt a caller Chapter 7 Sending messages Recording and sending messages To record and send a message using the Open Mailbox feature - Norstar Voice Mail To record and send a message using the Open Mailbox feature - CallPilot To record and send a message using the Lea ve Message feature - Norstar Voice Mail To record and send a message using the Lea ve Message feature - CallPilot Page Searching the Company Directory To search the Company Directory Assigning message delivery options Message delivery options To assign message delivery options - Norstar Voice Mail To assign message delivery options - CallPilot Page Sending a message to more than one recipient Sending a message to a Group List Forwarding a copy of a message to one or more recipients Replying to messages Replying to an internal caller To reply to an internal caller - Norstar Voice Mail To reply to an internal caller - CallPilot Replying to an external caller To reply to an external caller - Norstar Voice Mail To reply to an external caller - CallPilot Placing a call with Thru-Dial When to use Thru-Dial Examples of using Thru-Dial To place a Thru-Dial call To search the Company Directory while placing a Thru-Dial call To use Thru-Dial to reach your Target Attendant Chapter 8 Call Forwarding your calls Call Forwarding your calls to your mailbox Setting up Call Forward remotely To set up Call Forward remotely Call Forward with Caller ID To turn Call Forward with CLID on or off Call Forward on Busy overrides CLID Page Chapter 9 Transferr ing calls Transferring calls to a CallPilot mailbox To transfer a call to a mailbox from your telephone Transferring a mailbox owners call to their mailbox To transfer a mailbox owners call to their mailbox Transferring a call to Custom Call Routing (CCR) To t ra ns fe r a ca ll to a CCR Tr ee About Outbound Transfer Adding special characters to a destination number Setting up Outbound Transfer To set up Outbound Transfer to a phone number To set up Outbound Transfer to an extension Turning Outbound Transfer on or off To turn Outbound Transfer on or off Optimizing Outbound Transfer Programming Outbound Transfer when CallPilot is behind a PBX Chapter 10 Off-premise Message Notification About Off-premise Message Notification Off-premise Message Notification parameters Setting up Off-premise Message Notification To set up Off-premise Message Notification to a phone number Page Page To set up Off-premise Message Notification to an extension Page Setting up Off-premise Message Notification to a pager number Example of a destination pager number To set up Off-premise Message Notification to a pager Page To set up Off-premise Message Notification to more than one destination Page Page Changing Off-premise Message Notification To change the time range or type of message parameters Page To change the destination from phone to another destination Page To change the destination from pager to phone or extension Page To change the destination from phone or extension to pager Page Deleting a destination number To delete a destination number Adding a destination number To add a destination number Turning Off-premise Message Notification on or off To turn Off-premise Message Notification on or off Page Chapter 11 Recording a call About Call Record To record a call Using Call Record Page Chapter 12 Broadcast and Information messages About Broadcast messages Information mailbox greetings Recording an Information mailbox greeting To record an Information mailbox greeting Chapter 13 CallPilot tips Page Chapter 14 Troubleshooting Page Page Page Glossary Page Page Page Index A B C D H I L M N P R S T V