Nortel Networks P0919417 03 specs

18 Chapter 3 Setting up your mailbox

Accept name?		7 Press OK or £to accept the recording
RETRY PLAY	OK	or
		or
		press PLAY or ⁄to listen to the recording
		or
		press RETRY or ¤to re-record your name.

8Press ®to end the session.

After you initialize your mailbox, record your mailbox greetings.

Refer to “Recording a Primary or Alternate mailbox greeting” on page 29 for more information. If you do not record a Personal greeting, your Company Directory name plays to callers who reach your mailbox.

Checking which mailbox interface you use

CallPilot supports two interfaces: Norstar Voice Mail and CallPilot. The System Administrator determines which interface is assigned to your mailbox.

Use this procedure to check which mailbox interface you use, then follow the procedures in the guide that apply to the interface you use.

Some procedures apply to both interfaces.

To check which mailbox interface you use

1Press ≤·°⁄.

Follow the voice prompts or the display button options to open your mailbox.

2Check the display to see which interface you use:

	0 new 0 saved			This is the Norstar Voice Mail interface.
	PLAY	REC	ADMIN

	No messages			This is the CallPilot interface.
	COMP	MBOX	EXIT

3Press ®to end the session.

P0919417 03

Image 18

Nortel Networks P0919417 03 manual Checking which mailbox interface you use, To check which mailbox interface you use

Contents

CallPilot Reference Guide Copyright 2002 Nortel Networks Trademarks Contents Chapter Feature codes and mailbox options Chapter Recording a call Chapter CallPilot tips Troubleshooting Glossary Index Chapter How to use this guide Conventions and symbols used in this guide How to use this guide P0919417 About display phones Chapter Using CallPilotHow CallPilot works One line display phones About telephone buttons Alternate extensions Using the dialpad To enter a character CallPilot voice prompts Interrupting a voice prompt Automated Attendant Guest mailbox Types of mailboxesSubscriber mailbox Information mailbox System Administrator Mailbox Special mailboxesGeneral Delivery Mailbox Using CallPilot P0919417 Chapter Setting up your mailbox Initializing your mailboxTo initialize your mailbox Checking which mailbox interface you use To check which mailbox interface you use Opening your mailbox To open an initialized mailbox Norstar Voice MailTo open an initialized mailbox CallPilot Password lock-out Changing your mailbox passwordTo change your password Password expiry Recording your name in the Company Directory To record your name in the Company Directory Assigning a Target Attendant To assign a personal Target Attendant Chapter Feature codes and mailbox options Feature codes Programming a memory button with a feature code CallPilot mailbox options Norstar Voice Mail mailbox options Quit Primary mailbox greeting Chapter GreetingsTypes of mailbox greetings Alternate mailbox greeting Personalized mailbox greeting Recording technique for mailbox greetings Recording a Primary or Alternate mailbox greeting To record a Primary or Alternate mailbox greeting Choosing a Primary or Alternate mailbox greeting To choose a Primary or Alternate mailbox greeting If you choose the Alternate mailbox greeting, you are asked Recording a Personalized mailbox greeting To record a Personalized mailbox greeting Deleting a Personalized mailbox greeting To delete a Personalized mailbox greeting Greetings P0919417 Chapter Accessing your messages Never Full mailbox featureReceiving calls Playing your messages To play your messages NorstarVoice Mail Stop Play To play your messages CallPilot Messages CallPilot Forward Retrieving erased messages To retrieve an erased message NorstarVoice MailTo retrieve an erased message CallPilot Screening your calls To use Call Screening Interrupting a caller To interrupt a caller Chapter Sending messages Recording and sending messages Enter the mailbox number or the Group List number Press Name or ⁄⁄to search the Company Directory and go to Press ≤·‚ Press Play or ¤to listen to your message Searching the Company Directory To search the Company Directory Assigning message delivery options Message delivery options To assign message delivery options Norstar Voice Mail To assign message delivery options CallPilot Retryok Sending a message to more than one recipient Sending a message to a Group ListForwarding a copy of a message to one or more recipients Replying to messages Replying to an internal callerTo reply to an internal caller Norstar Voice Mail To reply to an internal caller CallPilot Replying to an external caller To reply to an external caller Norstar Voice MailTo reply to an external caller CallPilot When to use Thru-Dial Placing a call with Thru-DialTo place a Thru-Dial call To use Thru-Dial to reach yourTarget Attendant Chapter Call Forwarding your calls Call Forwarding your calls to your mailbox Setting up Call Forward remotely To set up Call Forward remotely Call Forward with Caller ID To turn Call Forward with Clid on or offCall Forward on Busy overrides Clid Call Forwarding your calls P0919417 Chapter Transferring calls Transferring calls to a CallPilot mailboxTo transfer a call to a mailbox from your telephone Transferring a mailbox owner’s call to their mailbox To transfer a mailbox owner’s call to their mailbox Transferring a call to Custom Call Routing CCR To transfer a call to a CCRTree About Outbound Transfer Adding special characters to a destination number Setting up Outbound Transfer To set up Outbound Transfer to a phone number To set up Outbound Transfer to an extension Adding special characters to a destination number on Turning Outbound Transfer on or off To turn Outbound Transfer on or off Programming Outbound Transfer when CallPilot is behind a PBX Optimizing Outbound Transfer Chapter Off-premise Message Notification About Off-premise Message Notification Off-premise Message Notification parameters Setting up Off-premise Message Notification To set up Off-premise Message Notification to a phone number Press AM or ⁄ An urgent message To set up Off-premise Message Notification to an extension Press AM or ⁄ To set up Off-premise Message Notification to a pager Example of a destination pager number Press Pager or ‹to select a pager number destination With a zero Setup Next Press Next or £to accept the start time that you entered Changing Off-premise Message Notification To change the time range or type of message parameters Press Next or £to accept the start time To change the destination from phone to another destination Chngok To change the destination from pager to phone or extension Press Chng or ⁄to change the start time To change the destination from phone or extension to pager Notify pager Deleting a destination number To delete a destination number Adding a destination number To add a destination number Turning Off-premise Message Notification on or off To turn Off-premise Message Notification on or off Off-premise Message Notification P0919417 About Call Record Using Call RecordChapter Recording a call To record a call Recording a call P0919417 Chapter Broadcast and Information messages About Broadcast messagesInformation mailbox greetings Recording an Information mailbox greeting To record an Information mailbox greeting Chapter CallPilot tips CallPilot tips Chapter Troubleshooting Forgot my mailbox password Off-premise Message Notification does not work Troubleshooting P0919417 Glossary Mailbox assigned to a user who does not have an extension Feature code used to leave messages in CallPilot mailboxes Mailboxes assigned to users as a place to store messages Index Index Index