Nortel Networks P0919417 03 instruction

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Chapter 10

Off-premise Message Notification

This chapter describes how to set up and change Off-premise Message Notification and explains:

•About Off-premise Message Notification

•Setting up Off-premise Message Notification

•Changing Off-premise Message Notification

•Deleting a destination number

•Adding a destination number

•Turning Off-premise Message Notification on or off

About Off-premise Message Notification

You can program CallPilot to call you at a phone number, an extension, or a pager when you have a message. Your System Administrator enables Off-premise Message Notification.

If you program CallPilot to call you at a phone, you are prompted to enter your password before you can listen to your messages.

You can receive notification of a message at a maximum of five different destination numbers. When the number of retry attempts is reached for each destination number, the next number in the series is called. For example, CallPilot can contact your car phone number first to let you know you have a message. If there is no answer, the call rings at your home number. If there is still no answer, the call rings at your pager number, and so on. The number of retry attempts is assigned by your System Administrator.

If the destination type is Phone, you must assign start and stop times. The start and stop times apply to all five notification numbers.

Off-premise Message Notification begins at the start time. Set the start time for the time you are at the destination phone number, so you are there to receive your calls.

A person who receives a Off-premise Message Notification call can cancel Off-premise Message Notification to their destination number. This is useful if a destination is incorrectly programmed and the wrong person receives the calls.

The recipient of an Off-premise Message Notification call hears the following voice prompt: “Message for (name of mailbox owner). To log on press ⁄. If you have received this call by mistake, please press ¤.

CallPilot Reference Guide

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Nortel Networks P0919417 03 manual Chapter Off-premise Message Notification, About Off-premise Message Notification

Contents

CallPilot Reference Guide Trademarks Copyright 2002 Nortel Networks Contents Chapter Feature codes and mailbox options Chapter Recording a call Chapter CallPilot tips Troubleshooting Glossary Index Conventions and symbols used in this guide Chapter How to use this guide How to use this guide P0919417 One line display phones Chapter Using CallPilotHow CallPilot works About display phones Alternate extensions About telephone buttons To enter a character Using the dialpad Interrupting a voice prompt CallPilot voice prompts Automated Attendant Information mailbox Types of mailboxesSubscriber mailbox Guest mailbox General Delivery Mailbox System Administrator MailboxSpecial mailboxes Using CallPilot P0919417 To initialize your mailbox Chapter Setting up your mailboxInitializing your mailbox To check which mailbox interface you use Checking which mailbox interface you use To open an initialized mailbox CallPilot Opening your mailboxTo open an initialized mailbox Norstar Voice Mail Password expiry Changing your mailbox passwordTo change your password Password lock-out To record your name in the Company Directory Recording your name in the Company Directory To assign a personal Target Attendant Assigning a Target Attendant Feature codes Chapter Feature codes and mailbox options Programming a memory button with a feature code Norstar Voice Mail mailbox options CallPilot mailbox options Quit Alternate mailbox greeting Chapter GreetingsTypes of mailbox greetings Primary mailbox greeting Recording technique for mailbox greetings Personalized mailbox greeting To record a Primary or Alternate mailbox greeting Recording a Primary or Alternate mailbox greeting To choose a Primary or Alternate mailbox greeting Choosing a Primary or Alternate mailbox greeting If you choose the Alternate mailbox greeting, you are asked To record a Personalized mailbox greeting Recording a Personalized mailbox greeting To delete a Personalized mailbox greeting Deleting a Personalized mailbox greeting Greetings P0919417 Receiving calls Chapter Accessing your messagesNever Full mailbox feature To play your messages NorstarVoice Mail Playing your messages Stop Play Messages CallPilot To play your messages CallPilot Forward To retrieve an erased message CallPilot Retrieving erased messagesTo retrieve an erased message NorstarVoice Mail To use Call Screening Screening your calls To interrupt a caller Interrupting a caller Recording and sending messages Chapter Sending messages Enter the mailbox number or the Group List number Press Name or ⁄⁄to search the Company Directory and go to Press ≤·‚ Press Play or ¤to listen to your message To search the Company Directory Searching the Company Directory Message delivery options Assigning message delivery options To assign message delivery options Norstar Voice Mail To assign message delivery options CallPilot Retryok Forwarding a copy of a message to one or more recipients Sending a message to more than one recipientSending a message to a Group List To reply to an internal caller Norstar Voice Mail Replying to messagesReplying to an internal caller To reply to an internal caller CallPilot To reply to an external caller CallPilot Replying to an external callerTo reply to an external caller Norstar Voice Mail To place a Thru-Dial call When to use Thru-DialPlacing a call with Thru-Dial To use Thru-Dial to reach yourTarget Attendant Call Forwarding your calls to your mailbox Chapter Call Forwarding your calls To set up Call Forward remotely Setting up Call Forward remotely Call Forward on Busy overrides Clid Call Forward with Caller IDTo turn Call Forward with Clid on or off Call Forwarding your calls P0919417 To transfer a call to a mailbox from your telephone Chapter Transferring callsTransferring calls to a CallPilot mailbox To transfer a mailbox owner’s call to their mailbox Transferring a mailbox owner’s call to their mailbox To transfer a call to a CCRTree Transferring a call to Custom Call Routing CCR Adding special characters to a destination number About Outbound Transfer To set up Outbound Transfer to a phone number Setting up Outbound Transfer Adding special characters to a destination number on To set up Outbound Transfer to an extension To turn Outbound Transfer on or off Turning Outbound Transfer on or off Optimizing Outbound Transfer Programming Outbound Transfer when CallPilot is behind a PBX About Off-premise Message Notification Chapter Off-premise Message Notification Off-premise Message Notification parameters To set up Off-premise Message Notification to a phone number Setting up Off-premise Message Notification Press AM or ⁄ An urgent message To set up Off-premise Message Notification to an extension Press AM or ⁄ Example of a destination pager number To set up Off-premise Message Notification to a pager Press Pager or ‹to select a pager number destination With a zero Setup Next Press Next or £to accept the start time that you entered To change the time range or type of message parameters Changing Off-premise Message Notification Press Next or £to accept the start time To change the destination from phone to another destination Chngok To change the destination from pager to phone or extension Press Chng or ⁄to change the start time To change the destination from phone or extension to pager Notify pager To delete a destination number Deleting a destination number To add a destination number Adding a destination number To turn Off-premise Message Notification on or off Turning Off-premise Message Notification on or off Off-premise Message Notification P0919417 To record a call Using Call RecordChapter Recording a call About Call Record Recording a call P0919417 Information mailbox greetings Chapter Broadcast and Information messagesAbout Broadcast messages To record an Information mailbox greeting Recording an Information mailbox greeting Chapter CallPilot tips CallPilot tips Chapter Troubleshooting Forgot my mailbox password Off-premise Message Notification does not work Troubleshooting P0919417 Glossary Mailbox assigned to a user who does not have an extension Feature code used to leave messages in CallPilot mailboxes Mailboxes assigned to users as a place to store messages Index Index Index