66 Chapter 9 Transferring calls
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About Outbound Transfer
You can set up Outbound Transfer to transfer a caller who reaches your mailbox to a number that
you assign. A caller can use Outbound Transfer from any tone dial telephone, and you can direct
your Outbound Transfer calls to any telephone.
You can tell callers about thi s featur e in your pe rsonal gr eeting. I f you in form calle rs of thi s featur e
in your mailbox greeting, you must tell them what number to press to transfer:
• If you use the Norstar Voice Mail interface, tell callers to press ‡
• If you use the CallPilot interface, tell callers to pr ess ·
For example:
“Hi. This is Brenda Whately. I’m away from the office today. Please leave me a message after the
tone and I will return your call as soon as possible. I f you n eed to reach me before tomorrow, press
‡ and you will be transferred to my cell phone. Thanks.”
For Outbound Transfer to function properly, you must have a greeting recorded.
When you set up Outbound Transfer, you can add special characters to the destination number.
Refer to “Adding special characters to a destination number” on page 66 for more information.

Adding special characters to a destination number

Special characters are pauses or other dialing instructions that you can add if they are required to
access the network or a destination number.
Follow the voice prompts or press ADD to add special characters to a destination telephone number
(or a destination pager number if you are setting up a destination pager number in Off-premise
Message Notification.) A destination telephone or pager number cannot be longer than 30
characters.
Note: The restrictions that apply to your telephone l ine a lso a pply t o Outbound Transfer
numbers. For example, if you cannot dial long distance telephone numbers from your
telephone, you cannot have a long distance Outbound Transfer destination. If your
mailbox is restricted to extension destinations for Outbound Transfer, see your System
Administrator.
Note: If you are adding special characters, do not press the dialpad buttons £ to enter
a #, or • to enter a *. Press the button directly below the option on a two line display
telephone, or listen to the voice prompts.