Useful Information
79
For product assistance, visit www.globarange.com
For A assistance, visit www.joip.com
Error messages
If the unit detects a problem, one of the following messages is shown on the handset
display.
Display message Cause/solution
Busy LThe called handset or base unit is in use.
LPrivacy mode is on for the call you tried to join
(page 34).
LOther units are in use and the system is busy.
Try again later.
LThe line is in use. Wait until i or S
disappears from the handset display.
Free calls! Plug
internet cable.
www.joip.com
LConfirm the Ethernet cable is properly
connected (page 17).
LCheck the base unit’s IP address using the
handset: {MENU} i {#}{5}{0}{1}
If necessary, change the base unit’s static IP
address (page 29).
LCheck your network devices’ (router, modem,
etc.) connections. If the connections are made
properly but the problem persists, check your
network devices’ (router, modem, etc.)
settings.
LIf you cannot access Internet Web pages
using your computer, check to see if your
Internet service provider is having connection
issues in your area.
LCheck your device connections with the
installation instructions (page 17). The order
in which you turn on the devices is important.
LMany installation issues can be resolved by
resetting all the equipment. First, shut down
your modem, router, base unit, and computer.
Then turn the devices back on one at a time in
this order: modem, router, base unit,
computer.
LFor more troubleshooting help, visit
www.joip.com or contact the A service
provider.
LYou have not received the A number.
Install the base unit to your local network
(page 17, 28).
GT15xxC.book Page 79 Tuesday, July 24, 2007 7:17 PM