Manuals / Panasonic / Communications / Telephone

Panasonic BB-GT1500C, BB-GT1540C, BB-GT1502C Troubleshooting, General use Problem Cause/solution

Models: BB-GT1500C BB-GT1502C BB-GT1540C

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Useful Information

Troubleshooting

General use

Problem	Cause/solution
The unit does not work.	L Make sure the battery is installed correctly
	and fully charged (page 18, 20).
	L Check the connections (page 17).
	L Unplug the base unit’s AC adaptor to reset the
	unit. Reconnect the adaptor and try again.
	L The handset has not been registered to the
	base unit. Register the handset (page 76).
lI cannot hear a dial tone	L Confirm the Ethernet cable is properly
for the IP line.	connected (page 17).
	L You have not agreed to the Terms of Use for
	the Aservices. To use the AIP line, you
	need to agree to it using the handset (page
	18).
	L Check the base unit’s IP address using the
	handset: {MENU} i{#}{5}{0}{1}
	If necessary, change the base unit’s static IP
	address (page 29).
	L Check your network devices’ (router, modem,
	etc.) connections. If the connections are made
	properly but the problem persists, check your
	network devices’ (router, modem, etc.)
	settings.
	L Many installation issues can be resolved by
	resetting all the equipment. First, shut down
	your modem, router, base unit, and computer.
	Then turn the devices back on one at a time in
	this order: modem, router, base unit,
	computer.
	L If you cannot access Internet Web pages
	using your computer, check to see if your
	Internet service provider is having connection
	issues in your area.
	L For more troubleshooting help, visit
	www.joip.com or contact the Aservice
	provider.

82For product assistance, visit www.globarange.com

For Aassistance, visit www.joip.com

Image 82

Panasonic BB-GT1500C, BB-GT1540C, BB-GT1502C operating instructions Troubleshooting, General use Problem Cause/solution

Contents

BB-GT1502C BB-GT1540C Operating InstructionsGlobal VoIP Telephone Intercom Features Call Display ServiceVoice Mail Service Service Notable feature differences between models Product information How the Globarange phone works Public Switched Telephone Network Landline Pstn lineWhat is A/Anumber? Pstn Trademarks System requirements Feature highlightsDescription Included accessories Accessory informationAccessory item Quantity BB-GT1500 BB-GT1502 BB-GT1540 Expanding your phone system Additional/replacement accessoriesAccessory item Order number Handset optional BB-GTA150C Example Ringer ID Symbols used in these operating instructionsSymbol Meaning Example V/ Off Important safety instructions Battery InstallationMedical Environment For best performanceBase unit location/avoiding noise Routine care Security caution BB-GT1500/BB-GT1502 IP ResetControls Base unit Handset LOCATOR*1 Locator Intercom BB-GT1540Answer on Auto Program Greeting Check Redial Pause Controls HandsetOFF Hold Intercom TEL LAN Charge the battery Install the batteryAgree to the ATerms of Use Check for Internet access Connecting the AC adaptor BB-GT1502 For DSL service users k Battery charge Battery charge Battery replacement Status indicator Understanding the indicators on the base unitTEL indicator/IP indicator Status Meaning Amber Base unit’s IP address may conflict with the IP OFF Handset display items DisplaysBase unit display items Displayed Meaning item Joip Menu Menu/feature IconHandset menu icons Phonebook Display language N Setting the unit before useDialing mode kN Voice guidance language N Configuring the Internet connection settings IP/TEL line selection Subnet DefaultAddress Mask Confirming your Anumbers N OFF Making calls Using the handset NRedial Answering calls Useful features during a callHold button N Mute button N For Call Waiting service usersTemporary tone dialing for rotary/pulse service users Flash button N Call share N Using the other line, conference call NCall privacy N Adjusting the speaker volume Using the base unit fRedialing the last number dialed Mute button f Hold button fFlash button f Call share f Using the other line, conference call fHold Making internet calls using your cellular phone Turning this feature on or off Set Ringer ID Handset phonebookAdding items to the handset phonebook Select Ringer ID Finding and calling a handset phonebook itemEditing items in the handset phonebook No Light Copying handset phonebook items Erasing items in the handset phonebookChain dial Erase all items Calling someone with the speed dialer Base unit speed dialerAdding phone numbers to the speed dialer Program Ringer ID/Light-up ID N Using Call Display serviceCall Display features N Missed calls N Visual Call Waiting service N For Call Waiting Deluxe service users kN Viewing the caller list and calling back N Caller listEditing a caller’s phone number before calling back Example TEL Erasing caller information N321-5555 Erasing a selected item CID Handset Programmable settingsProgramming by scrolling through the display menus N Menu Main menu Sub-menu BB-GT1540 Main menu Sub-menu Voice prompt*1 Customer Web site Support Software version*1 Programming using the direct commands N Colour2 VolumeColour1 Colour3 Multicolour Ringer tone Set line mode*1 *2 Time adjustment*1 *3IP settings*1 Caller IDauto Adjusting the handset ringer tone N Off Alarm NChanging the handset name N Once Cancel Setting the flash time kNAdjusting the base unit ringer volume BB-GT1540 f Updating the base unit software N Setting the base unit ringer tone BB-GT1540 f Turning the answering system on f Answering systemMemory capacity Turning the answering system off Press Answer on Listening to messages using the base unit Greeting message Stop Listening to messages using the handsetOperating the answering system Erase Voice memo Settings menuRecording a voice memo f Remote operation Using the answering system remotelyVoice guidance Turning on the answering system remotely Remote commandsSkipping the greeting message to leave a message Remote code N Answering system settingsFor Voice Mail service subscribers Ring count N Message alert N Caller’s recording time NCall screening N VoiceMailTEL and/or Using Voice Mail serviceVoice Mail VM tone detection VoiceMailjoip indicates the messages received by a Turning VM tone detection on/off N Transferring calls, conference calls Intercom features between handsetsIntercom calls Auto intercom/Room monitor Monitoring audio in a room Intercom features between the handset and base unitAnswering an intercom call using auto intercom Making an intercom call Handset Monitoring audio in a room using auto intercom Base unit Answering an intercom call Handset To complete the transfer Transferring calls, conferenceCalls To make a conference call Importing downloaded ringtones to the handset N Using Aservice featuresImporting downloaded phonebook items to the handset N Import phonebook Erasing a Atext message Atext messages NSize of message Maximum Number Messages Select iOFF Erasing all Atext messages Joip service menu N Select iOFF Turning the Atext message alert on/off Wall mounting for charger Belt clipTo attach the belt clip To remove the belt clip Headset optional Additional accessoriesRegistering a handset Wall mounting optional Deregistering a handset IP Reset buttonBase unit BB-GT1540 Useful Information Busy Error messagesDisplay message Cause/solution Free calls! Plug Failed ErrorUnit Invalid setting Incomplete Closer to base, try No items storedNo link to base. Move Again Troubleshooting General use Problem Cause/solution Problem Cause/solution Status indicator Problem Cause/solution Programmable settings Problem Cause/solution Battery recharge Problem Cause/solution Making/answering calls, intercom Problem Cause/solution Other units are in use and the system is busy Call Display Problem Cause/solution Aservice features Problem Cause/solution Industry Canada Notices and other information RF Exposure Warning Open Source Software Useful Information Useful Information Useful Information License Issues Purpose are DISCLAIMED. in no Event Shall the OpenSSL Useful Information Useful Information Useful Information 101 Specifications Warranty Service WarrantyPanasonic Product Limited Warranty If YOU Ship the Product to a Servicentre Acustomer support Customer servicesCall 1-888-654-JOIP 1-888-654-5647 using the landline Panasonic customer support Attach your purchase receipt here Index 107 PQQX15939YB CM0507SY2077 Copyright