|
| 12. Help |
12.3.4 Fax – sending |
| |
|
|
|
Problem |
| Cause & Solution |
I cannot send documents. |
| L The other party’s fax machine is busy or has run out of recording |
|
| paper. Try again. |
|
| L The other party does not have a fax machine. Check with the other |
|
| party. |
|
| L The other party’s fax machine failed to answer the fax |
|
| automatically. Send the fax manually (page 39). |
|
| L The memory is full of received documents and the quick scan |
|
| (feature #34 on page 60) is ON. Turn this feature OFF, and send |
|
| the fax again. |
|
|
|
I cannot send a fax |
| L Use the overseas transmission mode of feature #23 (page 60). |
overseas. |
| L Add two pauses at the end of the telephone number or dial |
|
| manually. |
|
|
|
The other party complains |
| L If your line has special telephone services such as call waiting, the |
that letters on their |
| service may have been activated during fax transmission. Connect |
received document are |
| the unit to a line that does not have these services. |
distorted or not clear. |
| L Another telephone on the same line is off the hook. Hang up the |
|
| telephone and try again. |
|
| L Try copying the document. If the copied image is clear, there may |
|
| be something wrong with the other party’s machine. |
|
| L Adjust the scan contrast using feature #58 (page 62). |
|
|
|
The other party complains |
| L The scanner glass, white plate or rollers are dirty with correction |
that black lines, white |
| fluid, etc. Clean them (page 92). Please do not insert a document |
lines or smudges appear |
| before correction fluid has dried completely. |
on their received |
|
|
document. |
|
|
|
|
|
12.3.5 Fax – receiving |
| |
|
|
|
Problem |
| Cause & Solution |
I cannot receive |
| L The ink film is empty. Replace the ink film with a new one (page |
documents. |
| 16). |
|
|
|
I cannot receive |
| L The receiving mode is set to TEL mode. |
documents automatically. |
| Change the receiving mode to TAM/FAX mode (page 47), FAX |
|
| ONLY mode (page 48) or TEL/FAX mode (page 46). |
|
| L The time taken to answer the call is too long. Decrease the number |
|
| of rings before the unit answers a call (feature #06 on page 59 and |
|
| #78 on page 62). |
|
| L The greeting message is too long. Record a shorter message |
|
| (page 53). |
|
|
|
The display shows |
| L The receiving mode is set to FAX ONLY mode and the incoming |
“CONNECTING.....”, but |
| call is not a fax. Change the receiving mode to TEL mode (page |
faxes are not received. |
| 45), TAM/FAX mode (page 47) or TEL/FAX mode (page 46). |
A blank sheet is ejected. |
| L If a blank sheet is ejected after the received document is printed |
|
| out, the size of the document sent by the other party is as large as, |
|
| or larger than, the recording paper, or the receiving reduction rate |
|
| is not programmed correctly. Program the proper rate in feature |
|
| #36 (page 61). |
|
| L The other party placed the document in their fax machine the |
|
| wrong way. Check with the other party. |
|
|
|
|
|
|
85
