12. Help
86
12.3.6 Copying
The printing quality is
poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 9 for
further details.
LThe thermal head is dirty. Clean it (page 93).
LSome paper has instructions recommending which side to print on.
Try turning the paper over.
LYou may have used paper with a cotton and/or fibre content that is
over 20%, such as letterhead or resume paper.
LIf documents can be copied properly, the unit is working normally.
The other party may have sent a faint document or there may be
something wrong with the other party’s machine. Ask them to send
a clearer copy of the document or to check their fax machine.
The other party complains
that they cannot send a
document.
LThe receiving mode is set to TEL mode.
Receive the document manually (page 44) or change the receiving
mode to TAM/FAX mode (page 47) or FAX ONLY mode (page 48).
LThe memory is full of received documents due to a lack of
recording paper, a lack of ink film or a recording paper jam. Install
paper (page 17) or clear the jammed paper (page 88).
I cannot select the desired
receiving mode.
LIf you want to set TAM/FAX or FAX ONLY mode, set the desired
mode using feature #77 (page 62), and press {AUTO ANSWER}
repeatedly to select the desired mode.
LIf you want to set TEL or TEL/FAX mode, set the desired mode
using feature #73 (page 62), and press {AUTO ANSWER}
repeatedly to select the desired mode.
I cannot receive
documents using the
handset.
LThe memory is full of received documents due to a lack of
recording paper, a lack of ink film or a recording paper jam. Install
paper (page 17) or clear the jammed paper (page 88).
When an extension
telephone is connected, I
cannot receive
documents by pressing
{*}{*}{*}{9}.
LYou must set remote fax activation to ON (feature #41 on page 61)
beforehand.
LPress {*}{*}{*}{9} firmly.
LThe memory is full of received documents due to a lack of
recording paper, a lack of ink film or a recording paper jam. Install
paper (page 17) or clear the jammed paper (page 88).
Problem Cause & Solution
The unit will not make a
copy.
LThe ink film is empty. Replace the ink film with a new one (page
16).
LYou cannot make a copy during programming.
LYou cannot make a copy during a telephone conversation.
A black line, a white line or
smudge appears on the
copied document.
LThe scanner glass, white plate or rollers are dirty with correction
fluid, etc. Clean them (page 92). Please do not insert a document
before correction fluid has dried completely.
The copied image is
distorted.
LAdjust the width of the document guides to fit the actual size of the
document.
Problem Cause & Solution
FC238HK-PFQX2217ZA_en.book Page 86 Wednesday, July 27, 2005 11:02 AM