12. Help
Problem | Cause & Solution |
The printing quality is | Please do not reuse the ink film! |
poor. | Please use genuine Panasonic replacement film. Refer to page 9 for |
| further details. |
| L The thermal head is dirty. Clean it (page 93). |
| L Some paper has instructions recommending which side to print on. |
| Try turning the paper over. |
| L You may have used paper with a cotton and/or fibre content that is |
| over 20%, such as letterhead or resume paper. |
| L If documents can be copied properly, the unit is working normally. |
| The other party may have sent a faint document or there may be |
| something wrong with the other party’s machine. Ask them to send |
| a clearer copy of the document or to check their fax machine. |
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|
The other party complains | L The receiving mode is set to TEL mode. |
that they cannot send a | Receive the document manually (page 44) or change the receiving |
document. | mode to TAM/FAX mode (page 47) or FAX ONLY mode (page 48). |
| L The memory is full of received documents due to a lack of |
| recording paper, a lack of ink film or a recording paper jam. Install |
| paper (page 17) or clear the jammed paper (page 88). |
|
|
I cannot select the desired | L If you want to set TAM/FAX or FAX ONLY mode, set the desired |
receiving mode. | mode using feature #77 (page 62), and press {AUTO ANSWER} |
| repeatedly to select the desired mode. |
| L If you want to set TEL or TEL/FAX mode, set the desired mode |
| using feature #73 (page 62), and press {AUTO ANSWER} |
| repeatedly to select the desired mode. |
|
|
I cannot receive | L The memory is full of received documents due to a lack of |
documents using the | recording paper, a lack of ink film or a recording paper jam. Install |
handset. | paper (page 17) or clear the jammed paper (page 88). |
|
|
When an extension | L You must set remote fax activation to ON (feature #41 on page 61) |
telephone is connected, I | beforehand. |
cannot receive | L Press {*}{*}{*}{9} firmly. |
documents by pressing | L The memory is full of received documents due to a lack of |
{*}{*}{*}{9}. | recording paper, a lack of ink film or a recording paper jam. Install |
| paper (page 17) or clear the jammed paper (page 88). |
|
|
12.3.6 Copying |
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|
Problem | Cause & Solution |
The unit will not make a | L The ink film is empty. Replace the ink film with a new one (page |
copy. | 16). |
| L You cannot make a copy during programming. |
| L You cannot make a copy during a telephone conversation. |
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|
A black line, a white line or | L The scanner glass, white plate or rollers are dirty with correction |
smudge appears on the | fluid, etc. Clean them (page 92). Please do not insert a document |
copied document. | before correction fluid has dried completely. |
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|
The copied image is | L Adjust the width of the document guides to fit the actual size of the |
distorted. | document. |
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