12. Help
12.7Thermal head cleaning
If smudges or black/white lines appear on a copied/received document, check whether there is dust on the thermal head. Clean the thermal head to remove the dust.
1Disconnect the power cord and the telephone line cord.
2Open the front cover by pulling up the centre part.
3Release the back cover by pushing the green button (1).
L You can also release the back cover by pushing in the green lever (2).
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4Open the back cover.
5Remove the ink film (1).
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