Customer Services directory | Panasonic KX-FPG381 specs

11. General Information

11.5 Customer Services directory

To obtain service or technical assistance during the warranty period, please contact:1-800-HELP-FAX (1-800-435-7329), Monday-Friday 9am-8pm EST. To obtain support or service after the warranty has expired, please contact: 1-900-555-PANA (1-900-555-7262) for support on a fee basis.

For hearing or speech impaired TTY users, TTY: 1-866-741-6422

Web Site: www.panasonic.com

(for customers in the USA or Puerto Rico ONLY)

You can purchase parts, accessories or locate your nearest servicenter by visiting our Web Site.

Service in Puerto Rico

Matsushita Electric of Puerto Rico, Inc. Panasonic Sales Company / Factory Servicenter: Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park, Carolina, Puerto Rico 00985 Phone (787) 750-4300 Fax (787) 768-2910

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Panasonic KX-FPG381 operating instructions Customer Services directory

Contents

Operating Instructions Open How to use the operating instructions Navigator, LOUD/SEARCH F Location of controlsButtons Listed in alphabetical order Buttons Trademarks Thank you for purchasing a Panasonic fax machineFor your future reference Energy Star Never install telephone wiring during a lightning storm Important safety instructions Battery For best performance Battery chargeOperating distance and noise Directory Machine 102 101 Quick start sheet Included accessoriesPart number*1 Quantity Specifications Power cord To place an order online for customers in the U.S.A. only Accessory informationOverview Base unit Description of handset buttons Description of base unit buttonsHandset Description of handset display Description of base unit display Introduction and Installation Ink film Installing the ink filmOpen the front cover 1 by pulling up the center part Turn Tight Replacing the ink film Recording paper Paper trayTo use A4 size paper Battery replacement Battery installationBelt clip To connect an optional headset to the handset To switch to the speakerphone while using the headsetHeadset optional To attach the belt clip To remove the belt clip To a single telephone line jack Using surge protectorsConnections Charger unit 45 cm 31/32 For Fax Advantage assistance, call Wall mounting the charger Battery life Battery chargeBattery strength Handset display Battery strength Stop Menu Selecting the way to use your fax machinePress SET Your situation How to setupHow to receive calls Case 1 TAM/FAX SET Case 3 TEL only Preparation Case 4 FAX only How to receive faxes Speaker volume Adjusting handset volumeRinger volume Handset receiver volume Fax voice guidance volume Adjusting base unit volumeAnswering machine volume Save Using the handsetUsing the base unit Date and time To correct a mistake For Caller ID service usersYour logo Example 1015 PM 12 hour clock entry To enter your logo Example Bill To select characters using a or BButtons Characters O M N O Display order of characters Delete button Enter the correct number Your fax numberRegistration of additional handsets Example +234 Press the right soft key OK Being used. Registration must be completed within 1 minuteHandset display shows the instructions as follows Base unit Press Mute Handset SP-PHONE HOLD/CLEAR PAUSE/REDIAL Making phone calls OFF SP-PHONE Answering phone callsHOLD/CLEAR Digital SP-PHONE Mute REDIAL/PAUSE To select characters with the dialing button Buttons Setting is OFF. To activate this feature, seePress Digital SP-PHONEand talk into the microphone HOLD/CLEAR CONF/FUNCTION Clear Making a phone call using the navigator directory To search for a name by initial To cancel erasing, press Press HOLD/CLEAR again Press OFFEditing a stored item Erasing a stored item From a handset to the base unit or another handset Copying the directoryFrom the base unit to a handset How Caller ID is displayed Caller ID service If the same person calls more than once Viewing and calling back using caller informationDial Edit Make sure the handset is not being used What , means FAX/START Digital SP-PHONE Erasing all caller information Caller ID number auto edit featureUsing the handset Make sure the handset is not being used Erasing caller information Into the base unit Storing caller information into the navigator directoryInto the handset Erasing specific caller information Making intercom calls IntercomAnswering intercom calls INTERCOM/TRANSFER Transferring a callTo transfer a call from the handset To transfer a call from the base unit LOCATOR/INTERCOM To join a conversation Call share featureConference Call share Monitoring a room Room monitor featureTurning on the room monitor feature Handset Turning on the room monitor feature Base unit To answer a call To turn the 2-way radio mode onTo turn the mode OFF To call another handset FAX/START Digital SP-PHONE SET REDIAL/PAUSE Sending a fax manually Documents you can send Sending a fax using the navigator directory Erasing a stored item from the broadcast memory Broadcast transmissionProgramming items into the broadcast memory Adding a new item into the broadcast memory To send the same document to a one-time group of items Activating TEL modeTo cancel broadcast transmission Receiving a fax manually Auto Answer OFF Receiving a fax automatically Auto Activating TAM/FAX mode Receiving a voice message and fax document in one call Activating FAX only modeHow to receive calls Changing the ring setting in TAM/FAX mode Ring pattern Settings Distinctive Ring service from your phone companyUsing two or more phone numbers on a single telephone line Activating the Distinctive Ring feature Other triple ring short-short Long rings Programming the ring pattern assigned for fax Making a copy More copying features 86% Setting Recording Original Paper size Document Size 100%Default 92% Caller’s recording time Mailbox featuresWhen a caller calls To use a mailbox Greeting Stop Erase Recording your greeting messageErasing your recorded greeting message Pre-recorded greeting message Transfer Stop Erase Mailbox Digital SP-PHONE Leaving a message for others or yourselfListening to recorded messages To play back messages Transferring a call to a mailbox Erasing recorded messages SP-PHONE OFF Remote operation with the handsetListening to recorded messages Dial Playedit Remote operation using the direct commands Summary of remote operation Operating from a remote location Slow talk message playback During playback Turning on the Auto Answer modeRemote operations following voice menu Interrupting remote operation Base unit programming Basic featuresProgramming basic features Programming advanced features Advanced features Code #25 Sending a fax at a specific time Code #26 Setting the Caller ID list to print automaticallyCode #31 Activating the Distinctive Ring feature Code #34 Setting the quick scan Code #51 Setting the mailbox 2 password Code #44 Setting the memory reception alertCode #46 Setting friendly reception Code #47 Setting the fax voice guidance Code #73 Setting incoming call tone Code #62 Setting line modeCode #67 Setting the incoming message monitor Code #72 Setting flash time Main menu Sub-menu Handset programmingFunction menu table Programmable functions Setting dialing mode Setting ringer tone for external callsSetting incoming call tone Setting auto talk feature Scroll to Initial setting by pressing v or e, and press Pulse For rotary pulse dial serviceSetting the flash time Setting line mode Setting the room monitor feature Setting the mailbox 2 or 3 passwordPress the right soft key Save Press OFF HOLD/CLEAR, and enter Canceling the handset registrationRe-registering the handset Make sure the handset and the base unit are not being used Example Extension number Error messages Display Error messages Reports Remaining film is low. Prepare a new film Film is empty. Replace the film with a new One Unit is too hot. Let the unit cool down Recording paper jam occurred. Clear the jammed paper SP-PHONEor Digital SP-PHONE Registered to the base unit, see Initial settings When a function does not work, check hereGeneral Cordless handset Cannot receive documents by pressing *#9 on the handset Handset stops working while being usedCannot store an item in the navigator directory Cannot redial by pressing PAUSE/REDIAL Fax receiving Fax sending Answering machine Copying Display will show the following If a power failure occursWhen the recording paper has jammed in the unit Recording paper jams When the recording paper was not fed into the unit properly Document jams sending Document feeder cleaning Do not use paper products, such as paper towels or tissues Thermal head cleaning Help Reference lists and reports Base unit only Technical data about this product Frequency Paper specificationsSecurity codes Standby Approx .8 W Maximum Approx .0 W 5C 40C 41F 104FDimentions 225/32 Approx g 0.21 lb FCC and Other Information FCC RF Exposure Warning Laser Facsimile Limited WarrantyFAX categories Parts Labor Thermal Transfer Facsimile 100 Customer Services directory #77 Auto Answer Index 103 Panasonic FAX Advantage Program No Extra Cost