10. Help

LThe unit is not in TAM/FAX or FAX ONLY mode. Select the desired mode using feature #77 (page 73) and press {AUTO ANSWER} repeatedly until TAM/FAX or FAX ONLY mode is displayed.

I cannot select the desired receiving mode.

LIf you want to set TAM/FAX or FAX ONLY mode:

select the desired mode using feature #77 (page 73), and

press {AUTO ANSWER} repeatedly until the desired mode is displayed.

LIf you want to set TEL mode:

press {AUTO ANSWER} repeatedly until TEL mode is displayed.

10.3.6 Copying

The unit will not make a copy.

LThe film is empty. Replace the film with a new one (page 14).

LYou cannot make a copy during

programming.

LYou cannot make a copy during a telephone conversation.

A black line, white line or smudge appears on the copied document.

LThe glass or rollers are dirty. Clean them (page 90).

The copied image is distorted.

LThe thermal head is dirty. Clean it (page 91).

The printing quality is poor. Please do not reuse the ink film!

Please use genuine Panasonic replacement film. Refer to page 9 for further details.

OriginalCopy

A B C

LSome paper has instructions recommending which side to print on. Try turning the

recording paper over.

LYou may have used paper with a cotton and/or fiber content that is over 20%, such as letterhead or resume paper. We recommend smooth paper such as “Hammermill Jet Print” for clearer printing.

10.3.7 Answering machine

I cannot listen to messages from a remote location.

LPress the remote operation ID (code) correctly and firmly (feature #11 on page 69,

or page 76).

L If the unit announces “Enter Mailbox password.”, mailbox 2 or 3 has a password. Enter the password (feature #51 on page 71, feature #52 on page 71, or page 76).

LThe unit is not in TAM/FAX mode. Change to TAM/FAX mode (page 67).

Messages in the mailbox do not play back.

LThe mailbox password is wrong. Enter the correct password.

For mailbox 2, see feature #51 on page 71, or page 76.

For mailbox 3, see feature #52 on page 71, or page 76.

The other party complains that they cannot leave a voice message.

LThe recording time is set to “GREETING

ONLY”. Select “1 MIN”, “2 MIN” or “3 MIN” (feature #10 on page 69, or page 75).

L The memory is full. Erase unnecessary messages (page 63, 65, 67).

I cannot operate the answering machine with the handset.

LSomeone is operating the answering machine.

LYou are too far from the base unit. Move closer to the base unit.

During message playback, incoming call tones are heard.

LTo answer the call, if you are using the base unit, press {DIGITAL SP-PHONE}. If you are using the handset, press {TALK} or {SP- PHONE}. For playback, start again from the beginning after hanging up.

I cannot erase messages in a mailbox.

LWhile another user is accessing the mailbox or a caller is leaving a message in the mailbox, you cannot erase messages in the same mailbox.

Caller ID information does not display during message playback (page 65).

LThe caller information will not be displayed

if a message is recorded by using {MEMO} (page 62),

For Fax Advantage assistance, call 1-800-435-7329.

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Panasonic KX-FPG381 operating instructions Copying, Answering machine