Panasonic KX-FPG381 operating instructions Fax sending, Fax receiving

10. Help

10.3.4 Fax – sending

I cannot send documents.

LThe other party’s fax machine is busy or has run out of recording paper. Try again.

LThe other party’s machine is not a fax

machine. Check with the other party.

LThe other party’s fax machine rings too many times. Send the fax manually (page 50).

I cannot send a fax overseas.

LUse the overseas transmission mode

(feature #23 on page 69).

LAdd two pauses at the end of the telephone number or dial manually.

The other party complains that letters on their received document are distorted or not clear.

LIf your line has special telephone services such as call waiting, the service may have been activated during fax transmission.

Connect the unit to a line that does not have

these services.

LAn extension telephone on the same line is

off the hook. Hang up the extension telephone and try again.

LTry copying the document with this unit. If the copied image is clear, there may be something wrong with the other party’s machine.

The other party complains that smudges or black lines appear on their received document.

LThe glass or rollers are dirty. Clean them (page 90).

10.3.5 Fax – receiving

I cannot receive documents.

LWhen you have a single telephone line and

subscribe to a voice mail service, you must also subscribe to a Distinctive Ring service (page 56).

LThe film is empty. Replace the film with a new one (page 14).

I cannot receive documents automatically.

LThe receiving mode is set to TEL mode. Set to TAM/FAX mode (page 54) or FAX ONLY mode (page 55).

LThe time taken to answer the call is too long. Decrease the number of rings in feature #06 (page 69).

LThe greeting message is too long. Record a shorter message (page 61).

The display shows “CONNECTING.....”, but

faxes are not received.

LThe incoming call is not a fax. Change the receiving mode to TAM/FAX mode (page 54) or TEL mode (page 53).

A blank sheet is ejected.

LIf a blank sheet is ejected after the received document is printed out, the receiving

reduction rate is not programmed correctly. Program the proper rate in feature #36 (page 70).

LThe other party placed the document in their fax machine facing the wrong way. Check with the other party.

A white line or a smudge appears on your recording paper.

LThe glass or rollers are dirty. Clean them (page 90).

The printing quality is poor. Please do not reuse the ink film!

Please use genuine Panasonic replacement film. Refer to page 9 for further details.

LThe other party sent a faint document. Ask them to send a clearer copy of the document.

LThe thermal head is dirty. Clean it (page 91). L Some paper has instructions recommending

which side to print on. Try turning the recording paper over.

L You may have used paper with a cotton and/or fiber content that is over 20%, such as letterhead or resume paper. We recommend smooth paper such as “Hammermill Jet Print” for clearer printing.

I cannot receive documents by pressing {*}{#}{9} on the handset.

LYou must set the remote fax activation to ON (feature #41 on page 71) beforehand.

LPress {*}{#}{9} firmly.

L The memory is filled with received documents due to a lack of recording paper or a recording paper jam. Install paper (page 15) or clear the jammed paper (page 88).

The other party complains that they cannot send a document.

L The memory is filled with received documents due to a lack of recording paper or a recording paper jam. Install paper (page 15) or clear the jammed paper (page 88).

86 For Fax Advantage assistance, call 1-800-435-7329.