10. Help

The handset stops working while being used.

LPlace the handset on the charger, and disconnect the power cord to reset the unit. Connect the power cord, and try again.

I cannot store an item in the navigator directory.

LYou cannot store an item in the directory while the handset is in the talk, speakerphone, intercom or room monitor mode, 2-way radio mode or in the remote operation mode.

LDo not pause for over 1 minute while storing.

While storing an item in the navigator directory, the handset starts to ring.

LTo answer a call, press {TALK} or {SP- PHONE}. Storing will be canceled. Store the name and number again.

Icannot redial by pressing {PAUSE/REDIAL}.

L If the last number dialed was more than 32 digits long, the number will not be redialed correctly.

Recharge battery” is displayed, 0688754 flashes or the handset beeps intermittently.

LCharge the battery fully (page 20).

Charge for 15HRS” and 68885 are displayed and the handset does not work.

LThe battery has been discharged. Charge the battery fully (page 20).

I charged the battery fully, but “Recharge battery” is still displayed and/or 0688754 continues to flash, or “Charge for 15HRS” and 68885 are displayed.

LClean the charge contacts and charge again (page 20).

LIt is time to replace the battery (page 16).

I cannot receive documents by pressing {*}{#}{9} on the handset.

LYou must set the remote fax activation to ON (feature #41 on page 71) beforehand.

LPress {*}{#}{9} firmly.

LThe memory is full of received documents due to a lack of recording paper or a recording paper jam. Install paper or clear the jammed paper.

The handset display is blank.

LCharge the battery fully (page 20).

I cannot make a call with the handset.

LYou cannot make a call when the handset is

in the remote operation mode. Exit the mode by pressing {OFF} (page 64).

LIf the 2-way radio mode is ON, turn it OFF (page 49).

I cannot make a call even if the line is free.

LIf more than one other user is using the handsets and base unit, you may not be able to make a call. Try again later.

I cannot have a conversation or listen to messages using the headset.

LMake sure that an optional headset is

connected properly (page 17).

LIf SP-phone or “SP” is displayed on the handset, press {TALK} to switch to the headset.

I cannot program items.

LProgramming is not possible while the handset is being used.

LDo not pause for over 1 minute while

programming.

LMove closer to the base unit.

L{v}, {e}, {<} or {>} may have been

pressed when you picked up the handset. Press {OFF} and try again.

LIf more than three other users are using the

handsets, you may not be able to program. Try again later.

LIf the 2-way radio mode is ON, turn it OFF (page 49).

I cannot register a handset to the base unit.

LCharge the battery fully (page 20).

LThe maximum number of handsets have already been registered to the base unit.

LAlthough you may be using fewer than 8 handsets with your base unit, if you have registered one of the handsets to another base unit, your base unit still contains the registration of that handset until it is erased from your base unit. Erase the handset registration from this unit as follows:

1.Press {MENU}.

2.Press {MUTE}.

3.Press {SET}.

4.Enter {3}{3}{5}.

5.Press {SET}.

6.Enter that handset number ({1} to {8}).

7.Press {SET}.

For Fax Advantage assistance, call 1-800-435-7329.

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Panasonic KX-FPG381 Handset stops working while being used, Cannot store an item in the navigator directory