Using Call Hold, To place a call on hold | Panasonic S-ICX specs

4. Handling Incoming Calls

USING CALL HOLD

Depending on the set up of your system, you can put one or more calls on hold and retrieve those calls using the HOLD key or a designated Floating Hold key.

Notes:

•The Floating Hold feature assigns a Floating Hold number (001-576 for ICX) (001-096 for S-ICX)to a specific FF key. By placing a call on hold using the Floating Hold key, you can retrieve the call from any phone that has an FF key that is assigned the same Floating Hold number or by simply entering the Floating Hold number.

•Floating Hold requires system programming.

•The EXT indicator flashes when you hold an internal call or an outside line that is not assigned to an FF key.

•If you do not pick up a held call in a certain period of time, you will hear a tone indicating that the call is still waiting.

To place a call on hold

1.While on a call, press the HOLD key or the Floating Hold FF key.

To use Broker’s Hold and toggle between two calls

1.While on a call, press the HOLD key to put the first call on hold.

2.Press the FF key that is flashing green to answer the second call.

3.Press the HOLD key to put the second call on hold.

4.Press the FF key that is flashing green to return to the first call.

To retrieve a call placed on hold, do one of the following:

To retrieve a call . . .	Do . . .

From the extension that placed	Press the FF key that is flashing green.
the call on hold	OR
	OR
	Press the HOLD key (if no FF key is flashing).

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ICX (International), issued October 2000

ICX-50-750

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Panasonic S-ICX manual Using Call Hold, To place a call on hold, To use Broker’s Hold and toggle between two calls

Contents

Section Key Phone User Guide Page Contents Communicating Within Your Office Caller ID Call Log Page What this Manual Contains HOW to USE this ManualHong Kong/Other Notation Used For More Information Understanding Your Phone NON-DISPLAY Phones Non-display phone features Feature Description Small-display phone Small-display phone features SMALL-DISPLAY Phones Feature Description To display the Directory Mode on a small-display phone Changing the Default DisplayUnderstanding Display Information Using Variable Mode To activate Variable Mode on a small-display phone To use Variable Mode on a small-display phone LARGE-DISPLAY Phones Large-display phone features To display a directory or menu on a large-display phone Personal Dial System Dial Extension Function System Function EXT This page intentionally left blank To adjust the volume of your phone while it is in use Adjusting Volume and Display SettingsTo adjust the ringer volume of your phone while it is idle To set up FF keys Setting UP Flexible Function KeysTo adjust the display contrast of your phone Then To clear an FF key’s programming Setting UP ONE-TOUCH KeysTo check the FF key’s setup To program a one-touch key for an outside phone number To assign an SSD number to a one-touch key To assign a feature code or extension number to a one-touchTo check a programmed one-touch key Setting UP Speed Dialling Assigning and Deleting PSD Numbers Corresponds to PSD bin on To assign a PSD number to a one-touch or soft keyEtc Memory * 7 To insert a Enter/PressORY *2 555-4143 Memory *2 Linking System Speed Dial Numbers Assigning SSD NumbersTo delete a PSD number assigned to a one-touch or soft key To link speed dial numbers to a PSD bin Assigning and Deleting Names for PSD NumbersTo use a PSD key that links multiple speed dial numbers To assign a name to a PSD number Name assignment example small-display phone Name assignment example large-display phone To delete a name assigned to a PSD number Setting User Maintenance Functions Redial To Enter User Maintenance Mode Absence Messages Hold Hold Account Codes Call Forwarding Day/Night System Mode Caller ID Call Log Setting Up Your Phone Message Key Name Assignments Enter Text Message up to 15 characters Send Text Messages Enter SSD Bin Number 00-79 or 000-799 and press Hold Speed Dial Conf System Clock Date/Time/Day Text Message Replies Walking TRS Class of Service Call Barring Voice Mail Set Call-Forward ID Codes Setting Up Your Phone This page intentionally left blank To make an outside call using an outside line access code Accessing AN Outside LineTo make an outside call using an FF key Non-verified Account Codes Using Account CodesTo cancel a callback request To have a busy outside line call you back once it is open To enter a non-verified account code during a call Redialing Outside NumbersVerified Account Codes To make an outside call that requires an account code Dialling Speed Dial Numbers Using Speed DiallingTo cancel automatic repeat dialling To redial the last number dialled To dial a speed dial number by pressing a one-touch key Checking Speed Dial Numbers Placing Outside Calls This page intentionally left blank To answer a call Answering CallsTo answer Do the following To use Broker’s Hold and toggle between two calls Using Call HoldTo place a call on hold To retrieve a call placed on hold, do one of the following Supervised Transfers Transferring CallsSystem Size Virtual Line Number and Operation Unsupervised Transfers To transfer a call to a busy extension To use Extension Group Pickup All Calls Call PickupExtension Group Pickup To use Extension Group Pickup External Calls Trunk Group Pickup Extension Direct PickupTrunk Direct Pickup To retrieve a call parked at another Extension Call ParkTo park a call on this extension To park a call at another extension To retrieve a call parked on this extension Calling Other Extensions To call another extension by entering the extension number Switching Between Tone and Voice Calling To switch between tone to voice calling Answering a Page Meet-Me Answer Using PagingTo answer a page using Meet-Me Answer To page another party or make an announcement Making Announcements to Busy Extensions To answer a UNA call using the assigned FF keyAnswering a page with Universal Night Answer To answer a UNA call Transferring Calls with an Announcement Using Call ForwardingAnswering an Announcement To speak to the announcing party 741# To set Call ForwardingTo forward 742# To set for a PDN from an Npdn or Pnpdn To cancel Call Forwarding751# 753# Using CAMP-ON Call Waiting752# Message No Message Text Text Message Replies To use Automatic Camp-on Call Waiting To leave a text message while camp-on To answer a Camp-on Call Waiting signalTo reply to a text message To send a Message Waiting/Callback request Using Message WAITING/CALLBACKTo respond to a Message Waiting/Callback request To turn DND on Using DO-NOT-DISTURBTo turn DND on 720# To cancel DND Using Absence MessagesTo cancel DND To assign the Absence Message To cancel the Station Lockout feature To cancel the Absence MessageTo activate the Station Lockout feature Locking Your Extension To cancel the Station Lockout feature for another extension To change the Walking TRS/Station Lockout security codePage Using the MIC KEY To block outgoing audio using the MIC key To use system features without lifting the handset Using OFF-HOOK MonitorUsing Handsfree Answerback and Handsfree Operation To put a call on speaker Making Conference Calls Using Voice RecognitionUsing the Flash Feature To establish a conference call Controlling Background Music To drop out of a conference call Using Caller ID Using Timed RemindersCaller ID Call Log Call Log Operation for a Small-display Phones Call Log Format for the Large-Display Phone Walking TRS Call Barring Class of Service To use a Walking TRS Call Barring COS code Using Directory Numbers Example Directory Number assignments for Extension To originate a call To receive a call using a non-primary directory number To originate a call using a non-primary directory numberTo receive a call to a directory number PDN or Npdn To set up a monitored extension Using ZIP ModeTo enter or cancel Zip mode Room Monitoring Silent Monitor To set up the monitoring extensionTo Initiate Silent Monitor Silent Monitor Key Color Definitions FF Key Color Definition Possible Operation Appendix A. Dial Code List Appendix A. Dial Code List Appendix A. Dial Code List Appendix A. Dial Code List Appendix A. Dial Code List 100 ICX International, issued October ICX-50-750 PSD Bin PSD Number PSD Name Appendix B. Customized PSD Bin Numbers