To Initiate Silent Monitor | Panasonic S-ICX specs

6. Using Additional Features

1.To set up the monitoring extension

Action	Result

Dial the monitoring extension	The monitoring extension enters the monitoring mode.
access code (default = 776).
OR...
Press an FF key assigned the
monitored access code and the
extension number of the moni-
tored extension.
OR...
While the handset is on-hook,	The monitoring extension will automatically enter the
press an FF key assigned to the	monitoring mode.
Room Monitor followed by the
monitored extension number.

Placing the monitoring extension back on-hook, or pressing ON/OFF or FLASH will cancel the monitoring mode.

SILENT MONITOR

The Silent Monitor feature allows an ACD supervisor to monitor a call between an ACD agent and a caller without the knowledge of either party. (See CAUTION, above.) If necessary, the ACD supervisor can initiate a three-way call by barging into the call.

1.		To Initiate Silent Monitor


		Action	Result

		Press ON/OFF + 768 + Extension number you
		want to monitor
		OR...	The Silent Monitor feature is
		Press the FF key assigned as a Silent Monitor	The Silent Monitor feature is
		Press the FF key assigned as a Silent Monitor	active, and the extension is
		Key + Extension number you want to monitor	being monitored. (The Silent
		OR...	Monitor key flashes green when
		Press only the Silent Monitor Key if the FF key	Silent Monitor is active.)
		Press only the Silent Monitor Key if the FF key
		has been preprogrammed to monitor a specific
		extension number. You do not need to enter the
		extension number.
	Note:The Silent Monitor key is disabled when the extension assigned to that key
	is idle, dialing, or ringing.

ICX-50-750

ICX (International), issued October 2000

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Image 93

Panasonic S-ICX manual To set up the monitoring extension, To Initiate Silent Monitor

Contents

Section Key Phone User Guide Page Contents Communicating Within Your Office Caller ID Call Log Page HOW to USE this Manual What this Manual ContainsHong Kong/Other For More Information Notation Used NON-DISPLAY Phones Understanding Your Phone Feature Description Non-display phone features SMALL-DISPLAY Phones Small-display phone Small-display phone features Feature Description Changing the Default Display To display the Directory Mode on a small-display phoneUnderstanding Display Information To activate Variable Mode on a small-display phone Using Variable Mode LARGE-DISPLAY Phones To use Variable Mode on a small-display phone Large-display phone features To display a directory or menu on a large-display phone Personal Dial System Dial Extension Function System Function EXT This page intentionally left blank Adjusting Volume and Display Settings To adjust the volume of your phone while it is in useTo adjust the ringer volume of your phone while it is idle To adjust the display contrast of your phone Setting UP Flexible Function KeysTo set up FF keys Then To check the FF key’s setup Setting UP ONE-TOUCH KeysTo clear an FF key’s programming To program a one-touch key for an outside phone number To assign a feature code or extension number to a one-touch To assign an SSD number to a one-touch keyTo check a programmed one-touch key Assigning and Deleting PSD Numbers Setting UP Speed Dialling To assign a PSD number to a one-touch or soft key Corresponds to PSD bin onEtc To insert a Enter/Press Memory * 7ORY *2 555-4143 Memory *2 Assigning SSD Numbers Linking System Speed Dial NumbersTo delete a PSD number assigned to a one-touch or soft key Assigning and Deleting Names for PSD Numbers To link speed dial numbers to a PSD binTo use a PSD key that links multiple speed dial numbers To assign a name to a PSD number Name assignment example small-display phone To delete a name assigned to a PSD number Name assignment example large-display phone Setting User Maintenance Functions Redial Absence Messages To Enter User Maintenance Mode Account Codes Hold Hold Call Forwarding Caller ID Call Log Day/Night System Mode Setting Up Your Phone Message Key Name Assignments Send Text Messages Enter Text Message up to 15 characters Speed Dial Enter SSD Bin Number 00-79 or 000-799 and press Hold System Clock Date/Time/Day Conf Text Message Replies Voice Mail Set Call-Forward ID Codes Walking TRS Class of Service Call Barring Setting Up Your Phone This page intentionally left blank Accessing AN Outside Line To make an outside call using an outside line access codeTo make an outside call using an FF key To cancel a callback request Using Account CodesNon-verified Account Codes To have a busy outside line call you back once it is open Verified Account Codes Redialing Outside NumbersTo enter a non-verified account code during a call To make an outside call that requires an account code To cancel automatic repeat dialling Using Speed DiallingDialling Speed Dial Numbers To redial the last number dialled To dial a speed dial number by pressing a one-touch key Checking Speed Dial Numbers Placing Outside Calls This page intentionally left blank Answering Calls To answer a callTo answer Do the following To place a call on hold Using Call HoldTo use Broker’s Hold and toggle between two calls To retrieve a call placed on hold, do one of the following Transferring Calls Supervised TransfersSystem Size Virtual Line Number and Operation To transfer a call to a busy extension Unsupervised Transfers Extension Group Pickup Call PickupTo use Extension Group Pickup All Calls To use Extension Group Pickup External Calls Extension Direct Pickup Trunk Group PickupTrunk Direct Pickup To park a call on this extension Call ParkTo retrieve a call parked at another Extension To park a call at another extension To retrieve a call parked on this extension To call another extension by entering the extension number Calling Other Extensions To switch between tone to voice calling Switching Between Tone and Voice Calling To answer a page using Meet-Me Answer Using PagingAnswering a Page Meet-Me Answer To page another party or make an announcement Answering a page with Universal Night Answer To answer a UNA call using the assigned FF keyMaking Announcements to Busy Extensions To answer a UNA call Answering an Announcement Using Call ForwardingTransferring Calls with an Announcement To speak to the announcing party To forward To set Call Forwarding741# 742# To cancel Call Forwarding To set for a PDN from an Npdn or Pnpdn751# 752# Using CAMP-ON Call Waiting753# Message No Message Text To use Automatic Camp-on Call Waiting Text Message Replies To answer a Camp-on Call Waiting signal To leave a text message while camp-onTo reply to a text message Using Message WAITING/CALLBACK To send a Message Waiting/Callback requestTo respond to a Message Waiting/Callback request To turn DND on Using DO-NOT-DISTURBTo turn DND on 720# To cancel DND Using Absence MessagesTo cancel DND To assign the Absence Message To activate the Station Lockout feature To cancel the Absence MessageTo cancel the Station Lockout feature Locking Your Extension To change the Walking TRS/Station Lockout security code To cancel the Station Lockout feature for another extensionPage To block outgoing audio using the MIC key Using the MIC KEY Using Handsfree Answerback and Handsfree Operation Using OFF-HOOK MonitorTo use system features without lifting the handset To put a call on speaker Using the Flash Feature Using Voice RecognitionMaking Conference Calls To establish a conference call To drop out of a conference call Controlling Background Music Using Timed Reminders Using Caller IDCaller ID Call Log Call Log Operation for a Small-display Phones Call Log Format for the Large-Display Phone To use a Walking TRS Call Barring COS code Walking TRS Call Barring Class of Service Using Directory Numbers To originate a call Example Directory Number assignments for Extension To originate a call using a non-primary directory number To receive a call using a non-primary directory numberTo receive a call to a directory number PDN or Npdn To enter or cancel Zip mode Using ZIP ModeTo set up a monitored extension Room Monitoring To set up the monitoring extension Silent MonitorTo Initiate Silent Monitor FF Key Color Definition Possible Operation Silent Monitor Key Color Definitions Appendix A. Dial Code List Appendix A. Dial Code List Appendix A. Dial Code List Appendix A. Dial Code List Appendix A. Dial Code List 100 ICX International, issued October ICX-50-750 PSD Number PSD Name PSD Bin Appendix B. Customized PSD Bin Numbers