6. Using Additional Features
ICX-50-750 ICX (International), issued October 2000 93
Placing the monitoring extension back on-hook, or pressing ON/OFF or FLASH
will cancel the monitoring mode.
SILENT MONITOR
The Silent Monitor feature allows an ACD supervisor to monitor a call between an
ACD agent and a caller without the knowledge of either party. (Se e CAUTION,
above.) If necessary, the ACD supervisor can initiate a three-way call by barging
into the call.
Note:The Silent Monitor key is disabled when the extension assigned to that key
is idle, dialing, or ringing.
Action Result
Dial the monitoring extension
access code (default = 776).
OR...
Press an FF key assigned the
monitored access code and the
extension number of the moni-
tored extension.
OR...
While the handset is on-hook,
press an FF key assigned to the
Room Monitor followed by the
monitored extension number.
The monitoring extension enters the monitoring mode.
The monitoring extension will autom atically enter the
monitoring mode.
Action Result
Press ON/OFF + 768 + Extension number you
want to monitor
OR...
Press the FF key assigned as a Silent Monitor
Key + Extension number you want to monitor
OR...
Press only the Silent Monitor Key if the FF key
has been preprogrammed to monitor a specific
extension number. You do not need to enter the
extension number.
The Silent Monitor feature is
active, and the extension is
being monitored. (The Silent
Monitor key flashes green when
Silent Monitor is active.)
1. To set up the monitoring extension
1. To Initiate Silent Monitor