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Panasonic
S-ICX technical manual
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59 pages, 1.23 Mb
Section 521
Built-In ACD
Supervisor
Guide
Technical Manual
Panasonic
Integrated Communication eXchange
S-ICX Version 5.0 (International)
(ACD Version 4.0)
Issued October 2000
Contents
Main
Panasonic
Page
Contents
General System Information
Supervisor Features
Page
General System Information
Configuration
Specifications
Basic Service Flow
Figure 2.
ACD Call Handling Program
Selecting Program Processing
Page
Programming by Commands
Table 2:
Page
Page
Page
Page
Page
Transfer Destination Voice Number
Supervisor Features
Common Supervisor Menu Operations
Activating Supervisor Menu
Common Supervisor Customisation Operations
Supervisor Customisation
Direct Incoming Call Setting
Page
Transferring Incoming Call Setting
Page
DID Call Setting
Page
Ext. Group Call Setting
Page
Changing Supervisor IDs and User Information Recording ID
Setting Agent IDs
Page
Confirming Agent IDs
Setting Service Flow Details
Page
Supervisor Monitoring
Traffic Information
Waiting Calls
Agent Status
Page
MIS Report Features
MIS Report Outline
MIS Function Tabulation Unit
Page
MIS Report Operation
Common Operation of MIS Report
Figure 4. ACD Supervisor Mode Menu Flow Chart
Page
Output of MIS Report Data
Agent Report
Page
Page
Group Report
System Report
Work Unit Count
Page
Other Features (Data Clear and Output Cancel)
User Information Recording
Page
Figure 5.
Agent Features
Log-in / Log-out
Log-in procedure
Log-out procedure
Available/Unavailable
Work Unit Count
Wrap Feature
Zip Tone
Key Assignment
Page
Index
