Built-In ACD Supervisor Guide

Section 521

 

 

Agent Features

Log-in / Log-out

Log-in procedure

1. Press the LOGIN key then, press the AGENT ID CODE.

2. The LED lights in green to notify completion of log-in.

3. Press ON/OFF key after the completion of log-in.

Notice

1.LOGIN key must be assigned in advance (See Key Assignment).

2.Entering an unregistered agent ID code displays an error. In this case, do the procedure from the beginning again after pressing ON/OFF key.

3.Do not Log-in or Log-out while placing a call on hold.

If the extension is already logged in, another agent cannot log in using his/her agent ID. The Current agent must log out once to log in again.

4.An ACD agent Log-in cannot set CFWD or Hunt Group functions.

Log-out procedure

1. Press the LOGIN key while the key LED is illuminated in green.

2. The key LED goes off to notify the completion of log-out.

3. Press ON/OFF key.

48

S-ICX (International) issued October 2000

S-ICX-5.0-521 (ACD 4.0)

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Image 52
Panasonic S-ICX technical manual Log-in / Log-out, Log-in procedure, Log-out procedure