Section 521 Built-In ACD Supervisor Guide
S-ICX-5.0-521 (ACD 4.0) S-ICX (International) issued October 2000 13
Supervisor Features
Supervisor features are roughly divided into three groups:
1) Supervisor customization: Set for requested features of ACD.
2) Supervisor monitoring: Monitors ACD system status on a large LCD
telephone.
3) MIS report feature: Outputs agent management information.
All of the above features are included in the supervisor menu. The following
describes each of the features and the common operations.

Common Supervisor Menu Operations

Activating Supervisor Menu

Operation
From Large Display Telephone:
1. Press the Log-in button (FF key).
2. Enter the 4-digit supervisor ID. If a supervisor ID is not entered,
you cannot enter the supervisor menu.
Make sure to assign the supervisor ID(s) at installation. (Default:
[No assignment])
3. Select a desired menu by using the soft keys from the above
screen.
4. For further operations, see desired section in this manual.
Read this section first before using the supervisor features.
SUPERVISOR MENU
SYSTEM INFO →
MIS REPORT →
CUSTOMIZE →
DISP SYS INFO →