Section 521

Built-In ACD Supervisor Guide

 

 

O. MIS data output confirmation/cancel

*This feature confirms/cancels MIS data output.

1.Step 1 is the same as that for item O.

OTHERS

STATUS/CANCEL

2.The following screen appears. Press the soft key 1 or 6 to select [STATUS/CANCEL].

MIS DATA CLEAR

MIS REPORT MENU

OUTPUT STATUS

AGENT ID:XXXX

 

HOURLY REPORT

 

FROM XX TO XX

 

QUIT

MIS REPORT MENU

OUTPUT QUIT:_

TO STOP MIS DATA OUTPUT. PRESS 0

AND HOLD KEY

3.The following screen appears to show the current MIS data output status on the Large Display (end of confirmation). To abort MIS data output, press the soft key 4 or 9 to select [QUIT]. The following screen assumes that daily report of Agent ID XXXX is being output.

4.The following screen appears. To quit, press 0 and HOLD keys.

MIS REPORT MENU

QUIT

5.Once output is cancelled, the following screen appears. Pressing the soft key 5 or 10 returns to [MIS REPORT MENU] screen.

MIS REPORT MENU

User Information Recording

The following (Figure 5) shows the service flow for recording user information messages. Voice output ports of the ACD system can be directly accessed to register, confirm, change, or delete messages. The maximum recording length of each service information message is 14 seconds.

S-ICX-5.0-521 (ACD 4.0)

S-ICX (International) issued October 2000

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Panasonic S-ICX User Information Recording, MIS data output confirmation/cancel, Is the same as that for item O