Section 521 Built-In ACD Supervisor Guide
S-ICX-5.0-521 (ACD 4.0) S-ICX (International) issued October 2000 45
O. MIS data output confirmation/cancel
* This feature confirms/cancels MIS data output.
1. Step 1 is the same as that for item O.
2. The following screen appears. Press the soft key 1 or 6 to select
[STATUS/CANCEL].
3. The following screen appears to show the current MIS data output
status on the Large Display (end of confirmation). To abort MIS
data output, press the soft key 4 or 9 to select [QUIT]. The
following screen assumes that daily report of Agent ID XXXX is
being output.
4. The following screen appears. To quit, press 0 and HOLD keys.
5. Once output is cancelled, the following screen appears. Pressing
the soft key 5 or 10 returns to [MIS REPORT MENU] screen.
User Information Recording
The following (Figure 5) shows the service flow for recording user
information messages. Voice output ports of the ACD system can be directly
accessed to register, confirm, change, or delete messages. The maximum
recording length of each service information message is 14 seconds.
OTHERS
STATUS/CANCEL →
MIS DATA CLEAR →
MIS REPORT MENU →
OUTPUT STATUS
AGENT ID:XXXX
HOURLY REPORT
FROM XX TO XX
QUIT →
MIS REPORT MENU →
OUTPUT QUIT:_
TO STOP MIS DATA
OUTPUT. PRESS 0
AND HOLD KEY
MIS REPORT MENU →
QUIT
MIS REPORT MENU →