Built-In ACD Supervisor Guide Section 521
34 S-ICX (International) issued October 2000 S-ICX-5.0-521 (ACD 4.0)
The following shows available report.
O : Available to report
X : Unavailable to report
The following shows the tabulation unit of WORK UNIT COUNT.
Total count per code is shown in the following tabulation unit:
Table 3:
Group
TOTAL
LOGIN
TIME
UNAVA IL
ABLE
TIME
TALK
TIME IDLE
TIME INCOMING
CALLS ANSWER
CALLS
AVERAGE
RINGING
TIME
ABANDONED
CALLS
Agent
(1~64) HOURLY ooooo o X X
DAILY ooooo o o X
WEEKLY ooooo o o X
Group
(1, 2,
or 3)
HOURLY ooooo o X X
DAILY ooooo o X X
WEEKLY ooooo o X X
System HOURLY ooooo o X X
DAILY ooooo o X X
WEEKLY ooooo o X X
INCOMING
ABANDONED
CALLS XXXXX X X o
Table 4:
Unit Code 1 Code 2 Code 3 ---- Code 20
Group 1 DAILY
WEEKLY
Group 2 DAILY
WEEKLY
Group 3 DAILY
WEEKLY
System DAILY
WEEKLY