Built-In ACD Supervisor GuideSection 521

The following shows available report.

Table 3:

 

TOTAL

UNAVAIL

TALK

IDLE

INCOMING

ANSWER

AVERAGE

ABANDONED

 

LOGIN

ABLE

TIME

TIME

CALLS

CALLS

RINGING

CALLS

Group

TIME

TIME

TIME

 

 

 

 

 

Agent

HOURLY

o

o

o

o

o

o

X

X

(1~64)

 

 

 

 

 

 

 

 

 

DAILY

o

o

o

o

o

o

o

X

 

 

 

 

 

 

 

 

 

 

 

 

WEEKLY

o

o

o

o

o

o

o

X

 

 

 

 

 

 

 

 

 

 

Group

HOURLY

o

o

o

o

o

o

X

X

(1, 2,

 

 

 

 

 

 

 

 

 

DAILY

o

o

o

o

o

o

X

X

or 3)

 

 

 

 

 

 

 

 

 

 

 

WEEKLY

o

o

o

o

o

o

X

X

 

 

 

 

 

 

 

 

 

 

System

HOURLY

o

o

o

o

o

o

X

X

 

 

 

 

 

 

 

 

 

 

 

DAILY

o

o

o

o

o

o

X

X

 

 

 

 

 

 

 

 

 

 

 

WEEKLY

o

o

o

o

o

o

X

X

 

 

 

 

 

 

 

 

 

 

 

INCOMING

 

 

 

 

 

 

 

 

 

ABANDONED

X

X

X

X

X

X

X

o

 

CALLS

 

 

 

 

 

 

 

 

 

O : Available to report

X : Unavailable to report

The following shows the tabulation unit of WORK UNIT COUNT.

Total count per code is shown in the following tabulation unit:

Table 4:

Unit

 

Code 1

Code 2

Code 3

----

Code 20

 

 

 

 

 

 

 

 

Group 1

DAILY

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

WEEKLY

 

 

 

 

 

 

 

 

 

 

 

 

Group 2

DAILY

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

WEEKLY

 

 

 

 

 

 

 

 

 

 

 

 

Group 3

DAILY

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

WEEKLY

 

 

 

 

 

 

 

 

 

 

 

 

System

DAILY

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

WEEKLY

 

 

 

 

 

 

 

 

 

 

 

 

 

34

S-ICX (International) issued October 2000

S-ICX-5.0-521 (ACD 4.0)

Page 38
Image 38
Panasonic S-ICX technical manual Following shows available report, Group