Built-In ACD Supervisor Guide Section 521
6 S-ICX (International) issued October 2000 S-ICX-5.0-521 (ACD 4.0)
Programming by Commands

After you have determined the desired process by the FF key, you can

customize any program using the six available commands.

The following table shows a list of commands that are used:

Table 2:

No Com-
mand Parameter1 Parameter2 Parameter3 Description
1END/
DISK End/Disconnect
• Ends the ACD Call Handling Program at this line.
• When there is a call agent, ends by on-hook dis-
connection of the agent that replied to the call.
2 FWD Transfer Des-
tination
Extension
Line Number
Setting 0 to
9999 (max. 4
digits)
(must be set)
No Answer
Timer 001 to
600
(seconds)
(infinite when
not set)
Forward EXT
• Performs an extension line tone call to the trans-
fer destination extension line specified in parame-
ter 1, and performs a transfer after responding to
the other party.
• When there is no response, the response from the
other party is waited for until the end of the no
answer timer set in parameter 2.
3 FWDVM Transfer Des-
tination VM
Number Set-
ting 1 to 4
(must be set)
No Answer
Timer 001 to
600
(seconds)
(infinite when
not set)
Forward VM
• Setting of the built-in VM corresponding to the
transfer destination VM number of parameter 1 is
set by programming setting 4201 to 4204.
• Performs an extension line tone call to the trans-
fer destination built-in VM specified in parameter
1, and performs a transfer after the VM response.
• When there is no response, the response from the
other party is waited for until the end of the no
answer timer set in parameter 2.
4 PLAY Guidance
Number Set-
ting
Message Play
Option
•0: Play
• 1: Play and
Search
Answer & Play Message
• Plays back specified guidance in response to a
call.
• Guidance numbers 1 to 6 are for user recording.
• Guidance numbers 7 to 9 are for fixed recording
messages. (i.e., 7 = “wait for available agent”
message, 8 = “transfer” message, and 9 = “dis-
connect” message.)
5 SEARCH Agent Group
Setting
(must be set)
Search Time
Setting 001 to
600
(seconds)
(must be set)
No Answer
Timer 001 to
600
(seconds)
(infinite when
not set)
Agent Search
• Performs a transfer to transferable agents within
the agent group specified in parameter 1.
• When there is no transferable agent, performs a
search until end of the search time set in parame-
ter 2.
• When the transferred agent does not respond, a
response from the other party is waited for until
the end of the no answer timer set in parameter 3,
and transfer to another Agent is moved to after
the end of the no answer timer.