Panasonic S-ICX Wrap Feature, Set the program setting for the Wrap function as follows

Built-In ACD Supervisor Guide Section 521

2.When the call is placed on hold, the LED remains on. It goes off if another telephone retrieves the call placed on hold. If the same telephone retrieves the call placed on hold the LED remains on, and goes off when the call is released.

Wrap Feature

When an agent finishes an incoming ACD call conversation, he/she can have “wrap-up” time to prepare a memo or record other pertinent information.

Operation

Not required. Set this feature for each agent group. (Can be set upon installation)

To use the Wrap Feature the agent presses the Wrap Key upon completion of his/her call. The agent will then have up to 600 seconds (maximum) to complete wrap-up and be ready for the next incoming call. The default wrap- up time is set at 20 seconds and can be modified to accommodate the estimated wrap-up needs of agents.

If your agent group is using the Wrap feature, the LED of the Wrap Key will change, as follows, when pressed by the agent:

Wrap Feature	Wrap Key LED
During Wrap-up time	lit in green
Wrap-up time final 15 seconds	blinks in red
Non Wrap-up time	no light

Setting

Set the program setting for the Wrap function as follows:

Agent			Wrap Function
Group
1	3402	Wrap Function	0 = No Wrap (Default)	1 = Wrap
	3403	Wrap Time	60:60 secs	1-600 = 1 to 600 secs
2	3502	Wrap Function	0 = No Wrap (Default)	1 = Wrap
	3503	Wrap Time	60:60 secs	1-600 = 1 to 600 secs
3	3602	Wrap Function	0 = No Wrap (Default)	1 = Wrap
	3603	Wrap Time	60:60 secs	1-600 = 1 to 600 secs

Notice

1.Wrap time is included an agent’s talk time for the MIS reports.

2.Only one Wrap Key is available for each extension.

50 S-ICX (International) issued October 2000 S-ICX-5.0-521 (ACD 4.0)