Built-In ACD Supervisor Guide Section 521
2 S-ICX (International) issued October 2000 S-ICX-5.0-521 (ACD 4.0)
Specifications The following shows the major specifications of the Panasonic Built-In ACD
system (maximum):
Table 1: Maximums per ACD System
Item ACD Version 3.0
Agent Group 3
Agent IDs/system 64
Number of Agents/
system 32
Supervisor IDs/sys-
tem 6
Voice port/system 4 ports are shared
Music Port 1 Music on Hold source on the CPC is used.
MIS Monitor Port 1 (RS232C, 9600bps)
Number of user
guidance messages 6 (Length of each message can vary, with a total of 96
seconds recording time available.)
MIS Reports Max, 2-week memory (updated on Mondays)
Maximum Calls
Queued 50