Section 521 Built-In ACD Supervisor Guide
S-ICX-5.0-521 (ACD 4.0) S-ICX (International) issued October 2000 41
Group Report
F. Hourly tabulation of group report
G. Daily tabulation of group report
H. Weekly tabulation of group report
1. From [MIS REPORT] screen, press the soft key 2 or 7 to select
[GROUP REPORT].
2. The following screen appears. Press the soft key 1 or 6, 2 or 7, or
3 or 8 to select [GROUP1/GROUP2/GROUP3]. Pressing the soft
key 5 or 10 returns to [MIS REPORT MENU] screen (the same
for the subsequent screens).
The following procedure assumes that [GROUP 1] is selected:
3. The following screen appears. Press the soft key 1 or 6 to select
[HOURLY], 2 or 7 to select [DAILY], 3 or 8 to select
[WEEKLY].
4. Follow steps 5 and 6 of item A for [HOURLY].
Follow steps 5 and 6 of item B for [DAILY].
Follow steps 5 of item C for [WEEKLY].
MIS REPORT MENU
←AGENT REPORT →
←GROUP REPORT →
←SYSTEM REPORT →
←WORK UNIT →
←OTHERS →
GROUP REPORT
←GROUP 1 →
←GROUP 2 →
← GROUP 3 →
GROUP1 REPORT
←HOURLY →
←DAILY →
←WEEKLY →
MIS REPORT MENU →