Section 521 Built-In ACD Supervisor Guide
S-ICX-5.0-521 (ACD 4.0) S-ICX (International) issued October 2000 29
Traffic Information
Operation
1. From [SYSTEM INFO] screen, press the soft key 1 or 6 to select
[TRAFFIC INFO.].
2. The following screen appears.
3. Press the Memory key to return to the [SYSTEM INFO.] screen.
Press the PROG key to return to the [SUPERVISOR MENU]
screen.
Screen explanation
TOTAL CALLS : Total number of current incoming calls via the ACD
system.
MAX WAIT : The longest time of a current incoming call via the ACD
system is placed in wait status, not connected to an agent.
The unit is in seconds.
LOGIN AGENT: The number of current log in agents.
AVAILABLE : The number of agents who are available.
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO →
WAITING CALL →
AGENT STATUS →
TRAFFIC INFO
AGENT GROUP 1
TOTAL CALLS XX
MAX WAIT (X)XXXS
LOGIN AGENT XX
AVAILABLE XX
Memory