Built-In ACD Supervisor Guide Section 521
14 S-ICX (International) issued October 2000 S-ICX-5.0-521 (ACD 4.0)
Common Supervisor Customisation Operations
1) PROG KEY :Returns to Supervisor Top Menu.
2) MEMORY KEY :Goes to the upper layer.
3) HOLD KEY :Validates data or goes to the next setting.
4) FL/R KEY :Returns to the previous address number.
5) CONF KEY :Clears data.
6) REDIAL KEY :Displays the data before entering program
parameter.
7) PREV/NEXT KEY:Scrolls screens if the address has more than one
screen.
Supervisor Customisation Each item can be customised by operations from the supervisor menu. The
following shows the operation of customisation from the supervisor menu.
Operation
1. From [SUPERVISOR MENU] screen, press the soft key 3 or 8 to
select [CUSTOMIZE].
2. Select a desired menu by using the soft key from the
[CUSTOMIZE MENU] screen.
3. For further operations, see desired section in this manual.
CUSTOMIZE MENU
LINE REGIST. →
SYSTEM ID →
AGENT ID →
GROUP SETTING →
CALL HANDLING →
SUPERVISOR MENU
SYSTEM INFO →
MIS REPORT →
CUSTOMIZE →
DISP SYS INFO →