Supervisor Customisation | Panasonic S-ICX specs

Built-In ACD Supervisor Guide		Section 521

Common Supervisor Customisation Operations
1)	PROG KEY	: Returns to Supervisor Top Menu.
2)	MEMORY KEY	: Goes to the upper layer.
3)	HOLD KEY	: Validates data or goes to the next setting.
4)	FL/R KEY	: Returns to the previous address number.
5)	CONF KEY	: Clears data.
6)	REDIAL KEY	: Displays the data before entering program
		parameter.
7)	PREV/NEXT KEY: Scrolls screens if the address has more than one
		screen.

Supervisor Customisation

Each item can be customised by operations from the supervisor menu. The following shows the operation of customisation from the supervisor menu.

Operation

SUPERVISOR	MENU
SYSTEM INFO	→
MIS REPORT	→
CUSTOMIZE	→

1.From [SUPERVISOR MENU] screen, press the soft key 3 or 8 to select [CUSTOMIZE].

DISP SYS INFO

→

CUSTOMIZE MENU

LINE REGIST.	→
SYSTEM ID	→
AGENT ID	→
GROUP SETTING	→
CALL HANDLING	→

2.Select a desired menu by using the soft key from the [CUSTOMIZE MENU] screen.

3.For further operations, see desired section in this manual.

14

S-ICX (International) issued October 2000

S-ICX-5.0-521 (ACD 4.0)

Image 18

Panasonic S-ICX technical manual Common Supervisor Customisation Operations

Contents

ICX Version 5.0 International ACD Version Issued October PanasonicPage Contents Agent Features Index Configuration General System Information Specifications Basic Service Flow ACD Call Handling Program Selecting Program ProcessingOperation FF1 Edit FF2 Insert FF3 Delete FF6 ALL Delete Programming by Commands Com Parameter1 Parameter2 Parameter3 Description For details on settings see, Basic Service Flow Following describes the operation in each of the processes Search 2,020 Insert FF2 Delete FF3 ALL Delete FF6 Transfer Destination Voice Number Outline From Large Display Telephone Press the Log-in button FF key Common Supervisor Menu OperationsActivating Supervisor Menu For further operations, see desired section in this manual Supervisor Customisation Common Supervisor Customisation Operations Direct Incoming Call Setting 2103005 Transferring Incoming Call Setting 2203005 Did Call Setting Enter the did ID using the 10-key pad Ext. Group Call Setting Enter the last incoming ACD port using the 10-key pad Setting Changing Supervisor IDs and User Information Recording ID3201 Setting Agent IDs This procedure sets agent ID numbers and their groupsProgram Address 3301~3364 Registration Setting Service Flow Details Confirming Agent IDs Program Address 3401/3501/3601 Agent search method Supervisor Monitoring From the Supervisor Menu screen select System Traffic Information Screen explanation Waiting Calls Agent Status Press the Next key for additional information First screen MIS Report Features MIS Report OutlineSecond and the subsequent screens MIS Function Tabulation Unit Agent Activity Following shows available report Group MIS Report Operation Common Operation of MIS Report ACD Supervisor Mode Menu Flow Chart System ID Agent ID Group Setting Call Handling Agent Report Hourly tabulation of each agent First date input + Hold key + Last date input + Hold key Weekly tabulation of each agent Group Report System Report Work Unit CountDaily tabulation of work unit count Weekly tabulation of work unit count Other Features Data Clear and Output Cancel MIS data clear MIS data output confirmation/cancel User Information RecordingIs the same as that for item O Built-In ACD Supervisor Guide Your Information Message Deletion Message. To Log-in procedure Log-out procedureLog-in / Log-out Available/Unavailable Work Unit Count Wrap Feature Set the program setting for the Wrap function as follows Zip Tone Key AssignmentPress the ON/OFF key and Prog key Select a vacant FF key Press Redial key Select to feature code to assign ∗73Press Hold key to store Press ON/OFF key to end Index FF1 ICX-5.0-521 ACD ICX International issued October Index-3