Built-In ACD Supervisor Guide Section 521
38 S-ICX (International) issued October 2000 S-ICX-5.0-521 (ACD 4.0)
•Output of MIS Report Data
The following explains the procedure for outputting each function. The
procedures below are operations from [MIS REPORT MENU] screen.
Agent Report
A. Hourly tabulation of each agent
1. From [MIS REPORT] screen, press the soft key 1 or 6 to select
[AGENT REPORT].
2. The following screen appears. Press the soft key 1 or 6 to select
[PERSONAL].
Pressing the soft key 5 or 10 returns to [MIS REPORT MENU]
screen (the same for the subsequent screens).
3. The following screen appears. Enter the 4-digit ID code of the
target agent by using the 10-key pad.
4. The following screen appears. Press the soft key 1 or 6 to Select
[HOURLY].
5. The following screen appears. Enter the starting date and ending
date of the data to be output. First enter the starting date, press
HOLD key to validate, then enter the ending date and press
HOLD key again. No month is needed to be entered. For
example, data for a period beginning with April 25 and ending
with May 2, Enter 25 as the starting date, 2 as the ending date. For
1 through 9, 01 through 09 can be entered instead.
MIS REPORT MENU
←AGENT REPORT →
←GROUP REPORT →
←SYSTEM REPORT →
←WORK UNIT →
←OTHERS →
AGENT REPORT
←PERSONAL →
←ALL AGENT →
MIS REPORT MENU
AGENT ID:XXXX
ENTER THE AGENT
ID CODE AND
PRESS HOLD KEY
MIS REPORT MENU →
AGENT ID:XXXX
←HOURLY →
←DAILY →
←WEEKLY →
MIS REPORT MENU →
START DATE:
ENTER THE START
DATE (DD) AND PRESS
HOLD KEY
MIS REPORT MENU →