Built-In ACD Supervisor Guide

Section 521

 

 

• Output of MIS Report Data

The following explains the procedure for outputting each function. The procedures below are operations from [MIS REPORT MENU] screen.

Agent Report

A. Hourly tabulation of each agent

MIS REPORT MENU

AGENT

REPORT

GROUP

REPORT

SYSTEM REPORT

WORK UNIT

OTHERS

1.From [MIS REPORT] screen, press the soft key 1 or 6 to select [AGENT REPORT].

AGENT REPORT

PERSONAL

ALL AGENT

MIS REPORT MENU

AGENT ID:XXXX

ENTER THE AGENT ID CODE AND PRESS HOLD KEY

MIS REPORT MENU

AGENT ID:XXXX

HOURLY

DAILY

WEEKLY

MIS REPORT MENU

START DATE:

ENTER THE START DATE (DD) AND PRESS HOLD KEY

MIS REPORT MENU

2.The following screen appears. Press the soft key 1 or 6 to select [PERSONAL].

Pressing the soft key 5 or 10 returns to [MIS REPORT MENU] screen (the same for the subsequent screens).

3.The following screen appears. Enter the 4-digit ID code of the target agent by using the 10-key pad.

4.The following screen appears. Press the soft key 1 or 6 to Select [HOURLY].

5.The following screen appears. Enter the starting date and ending date of the data to be output. First enter the starting date, press HOLD key to validate, then enter the ending date and press HOLD key again. No month is needed to be entered. For example, data for a period beginning with April 25 and ending with May 2, Enter 25 as the starting date, 2 as the ending date. For 1 through 9, 01 through 09 can be entered instead.

38

S-ICX (International) issued October 2000

S-ICX-5.0-521 (ACD 4.0)

Page 42
Image 42
Panasonic S-ICX technical manual Agent Report, Hourly tabulation of each agent