Section 521 Built-In ACD Supervisor Guide
S-ICX-5.0-521 (ACD 4.0) S-ICX (International) issued October 2000 37
ACD CUSTOMISE LINE REGIST.
SYSTEM ID
AGENT ID
WORK UNIT COUNT
GROUP2
GROUP1 M
NDAILY
WEEKLY
DAILY
WEEKLY
GROUP3 DAILY
WEEKLY
OTHERS MIS DATA CLEAR
STATUS/CANCEL
GROUP SETTING
CALL HANDLING
DIRECT INCOME
TRANSF. INCOME
REGISTRATION
CONFIRMATION
GROUP 1
GROUP 2
PROGRAM
VM NUMBER
PROGRAM 1
PROGRAM 2
PROGRAM 3
PROGRAM 4
OUTPUT QUIT
GROUP 3
SYSTEM DAILY
WEEKLY
DID ID
EXT. GROUP
DID ID01
DID ID20
PLAY OPTION
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