Section 521

Built-In ACD Supervisor Guide

 

 

WORK UNIT COUNT

GROUP1

GROUP2

GROUP3

SYSTEM

MDAILY N WEEKLY

DAILY WEEKLY DAILY WEEKLY DAILY WEEKLY

OTHERS

ACD CUSTOMISE

 

LINE REGIST.

 

SYSTEM ID

AGENT ID

GROUP SETTING

CALL HANDLING

 

 

 

STATUS/CANCEL

 

 

 

 

OUTPUT QUIT

 

 

 

 

 

 

 

 

MIS DATA CLEAR

 

 

 

 

 

 

 

 

 

 

 

DIRECT INCOME

 

 

 

 

 

 

 

 

 

 

TRANSF. INCOME

 

 

 

 

 

 

 

 

 

DID ID

 

 

 

 

DID ID01

 

 

EXT. GROUP

 

......

 

 

 

 

 

DID ID20

 

 

 

 

 

REGISTRATION

 

 

 

CONFIRMATION

 

 

 

 

 

 

GROUP 1

 

 

 

 

 

 

 

 

 

 

 

 

GROUP 2

 

 

 

 

 

 

 

 

 

 

 

 

GROUP 3

 

 

 

 

 

 

 

 

 

PROGRAM

 

 

 

PROGRAM 1

 

 

 

 

 

 

PROGRAM 2

 

 

 

 

 

 

 

 

PROGRAM 3

 

 

 

 

 

 

 

 

PROGRAM 4

VM NUMBER

 

 

 

PLAY OPTION

 

 

S-ICX-5.0-521 (ACD 4.0)

S-ICX (International) issued October 2000

37

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Image 41
Panasonic S-ICX technical manual System ID Agent ID Group Setting Call Handling