Built-In ACD Supervisor Guide Section 521
36 S-ICX (International) issued October 2000 S-ICX-5.0-521 (ACD 4.0)
Figure 4. ACD Supervisor Mode Menu Flow Chart
MAIN SUPERVISOR MENU
SYSTEM
INFORMATION
MIS REPORT AGENT REPORT PERSONAL
WEEKLY
DAILY
HOURLY (INPUT START DATE
AND LAST DATE)
ALL AGENT
(Agent ID
code input)
TRAFFIC INFORMATION
WAITING CALL
AGENT STATUS
A
B
C
THIS WEEK
LAST WEEK
ALL
WEEKLY
DAILY
HOURLY (INPUT START DATE
AND LAST DATE)
D
E
F
THIS WEEK
LAST WEEK
ALL
WEEKLY
DAILY
HOURLY (INPUT START DATE
AND LAST DATE)
J
K
L
THIS WEEK
LAST WEEK
ALL
SYSTEM REPORT
GROUP REPORT
GROUP1
GROUP2
WEEKLY
DAILY
HOURLY (INPUT START DATE AND LAST DATE)
G
H
I
THIS WEEK
LAST WEEK
ALL
WEEKLY
DAILY
HOURLY (INPUT START DATE AND LAST DATE)
THIS WEEK
LAST WEEK
ALL
WORK UNIT COUNT
GROUP1
SYSTEM M
NWEEKLY
DAILY
WEEKLY
DAILY
GROUP3
WEEKLY
DAILY
HOURLY (INPUT START DATE AND LAST DATE)
THIS WEEK
LAST WEEK
ALL
INCOMING ABANDONED CALLS