Section 521 | |
|
|
ACD Call Handling Program
Commands can be used to set any call distribution operation for each of the ACD Call Handling Program numbers (4101 to 4104).
For details on the content of default sample programs, see
Reference Guide”.
Selecting Program Processing
You can select program processing by pressing the FF key. The following shows the procedure and flow of operations from the entry of program numbers to the selection of program processing.
Operation
1.From [SUPERVISOR MENU] screen, press the soft key 3 or 8 to select [CUSTOMIZE].
SUPERVISOR MENU
SYSTEM INFO | → |
MIS REPORT | → |
CUSTOMIZE | → |
DISP SYS SYSTEM | → |
2.From [CUSTOMIZE MENU] screen, press the soft key 5 or 10 to select [CALL HANDLING].
CUSTOMIZE MENU
LINE REGIST. | → |
SYSTEM ID | → |
AGENT ID | → |
GROUP SETTING | → |
CALL HANDLING | → |
| 3. From [CALL HANDLING] screen, press the soft key 1 or 6 to |
| select [PROGRAM]. |
CALL HANDLING |
|
PROGRAM | → |
VM NUMBER | → |
PLAY OPTION | → |
CUSTOMIZE MENU | → |
| 4. The following screen appears. Press the soft key for desired |
CALL HANDLING | program number. |
| |
PROGRAM 1 | → |
PROGRAM 2 | → |
PROGRAM 3 | → |
PROGRAM 4 | → |
CUSTOMIZE MENU | → |
4 |
