Built-In ACD Supervisor Guide Section 521
4 S-ICX (International) issued October 2000 S-ICX-5.0-521 (ACD 4.0)
ACD Call Handling Program
Commands can be used to set any call distribution operation for each of the
ACD Call Handling Program numbers (4101 to 4104).
For details on the content of default sample programs, see “Built-In ACD
Reference Guide”.

Selecting Program Processing

You can select program processing by pressing the FF key. The following
shows the procedure and flow of operations from the entry of program
numbers to the selection of program processing.
Operation
1. From [SUPERVISOR MENU] screen, press the soft key 3 or 8 to
select [CUSTOMIZE].
2. From [CUSTOMIZE MENU] screen, press the soft key 5 or 10 to
select [CALL HANDLING].
3. From [CALL HANDLING] screen, press the soft key 1 or 6 to
select [PROGRAM].
4. The following screen appears. Press the soft key for desired
program number.
CUSTOMIZE MENU
LINE REGIST. →
SYSTEM ID →
AGENT ID →
GROUP SETTING →
CALL HANDLING →
SUPERVISOR MENU
SYSTEM INFO →
MIS REPORT →
CUSTOMIZE →
DISP SYS SYSTEM →
CALL HANDLING
PROGRAM →
VM NUMBER →
PLAY OPTION →
CUSTOMIZE MENU →
CALL HANDLING
PROGRAM 1 →
PROGRAM 2 →
PROGRAM 3 →
PROGRAM 4 →
CUSTOMIZE MENU →