Built-In ACD Supervisor Guide

Section 521

 

 

ACD Call Handling Program

Commands can be used to set any call distribution operation for each of the ACD Call Handling Program numbers (4101 to 4104).

For details on the content of default sample programs, see “Built-In ACD

Reference Guide”.

Selecting Program Processing

You can select program processing by pressing the FF key. The following shows the procedure and flow of operations from the entry of program numbers to the selection of program processing.

Operation

1.From [SUPERVISOR MENU] screen, press the soft key 3 or 8 to select [CUSTOMIZE].

SUPERVISOR MENU

SYSTEM INFO

MIS REPORT

CUSTOMIZE

DISP SYS SYSTEM

2.From [CUSTOMIZE MENU] screen, press the soft key 5 or 10 to select [CALL HANDLING].

CUSTOMIZE MENU

LINE REGIST.

SYSTEM ID

AGENT ID

GROUP SETTING

CALL HANDLING

 

3. From [CALL HANDLING] screen, press the soft key 1 or 6 to

 

select [PROGRAM].

CALL HANDLING

 

PROGRAM

VM NUMBER

PLAY OPTION

CUSTOMIZE MENU

 

4. The following screen appears. Press the soft key for desired

CALL HANDLING

program number.

 

PROGRAM 1

PROGRAM 2

PROGRAM 3

PROGRAM 4

CUSTOMIZE MENU

4

S-ICX (International) issued October 2000

S-ICX-5.0-521 (ACD 4.0)

Page 8
Image 8
Panasonic S-ICX technical manual ACD Call Handling Program, Selecting Program Processing, Operation