Built-In ACD Supervisor Guide

Section 521

 

 

Program Address 4201-4204: Transferring Voice Mail access number Sets the voice mail extension line number and access code corresponding to the transfer destination voice mail number (1 to 4).

Supervisor Monitoring

The ACD system can be monitored by the supervisor. Note that data is updated every 10 seconds while the monitoring screen is displayed.

Operation

Details are given in each feature section. The following shows the operation of the supervisor monitoring from the [SUPERVISOR MENU] screen:

1. From the [SUPERVISOR MENU] screen select [SYSTEM

SUPERVISOR MENU

INFO].

SYSTEM INFO

MIS REPORT

CUSTOMIZE

SYSTEM INFO MENU

AGENT GROUP 1

AGENT GROUP 2

AGENT GROUP 3

SYSTEM

SYSTEM INFO

AGENT GROUP 1

TRAFFIC INFO

WAITING CALL

AGENT STATUS

2.Group 1 monitoring: Press the soft key 1 or 6 to select Agent Group 1.

Group 2 monitoring: Press the soft key 2 or 7 to select Agent Group 2.

Group 3 monitoring: Press the soft key 3 or 8 to select Agent Group 3.

3.After selecting one of the above groups, the following menu selection screen appears. Use soft keys to select a desired item. This figure shows the case where [AGENT GROUP 1] is

selected.

4. Select desired menu. For further operations, see next page.

28

S-ICX (International) issued October 2000

S-ICX-5.0-521 (ACD 4.0)

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Image 32
Panasonic S-ICX technical manual Supervisor Monitoring, From the Supervisor Menu screen select System