Section 521 Built-In ACD Supervisor Guide
S-ICX-5.0-521 (ACD 4.0) S-ICX (International) issued October 2000 9
INSERT (FF2)
This command inserts a new line in the current setting of displayed program
lines. Insertion can be repeated up to 19 lines.
The following screen display shows an example of insertion and setting of the
SEARCH command.
1. Press the soft keys 1, 2, 3, 6 or 7 for the commands to be set, and
press the HOLD key.
Example: Press soft key 3 to select SEARCH.
2. Set parameter 1, and press the HOLD key.
Example: Press key 1 to set group 1.
Example:
3. Set parameter 2, and press the HOLD key.
Example: Press the 0, 1 and 0 keys to set the Search Timer to 10
seconds.
Example:
4. Set parameter 3, and press the HOLD key.
Example: Enter three digits to set the No Ans Timer.
The program line that was set is updated when the final parameter
is set. The next line is moved to, and the screen in step 1 is
redisplayed.
01:Select Cmd.
FWD FWDVM
PLAY RET
SEARCH
List→
SEARCH
01:AGENT GRP.
Enter The AGENT
GROUP NUMBER.
(1-3) List→
SEARCH 1,
01:Search Timer
Enter The AGENT
Search Time.
1 to 600 sec.List→
SEARCH 1,010,
01:No Ans Timer
Enter The AGENT
No Answer Time.
1 to 600 sec.List→