Panasonic S-ICX technical manual

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Contents

Main Panasonic Page Contents General System Information Supervisor Features Page General System Information Configuration Specifications Basic Service Flow Figure 2. ACD Call Handling Program Selecting Program Processing Page Programming by Commands Table 2: Page Page Page Page Page Transfer Destination Voice Number Supervisor Features Common Supervisor Menu Operations Activating Supervisor Menu Common Supervisor Customisation Operations Supervisor Customisation Direct Incoming Call Setting Page Transferring Incoming Call Setting Page DID Call Setting Page Ext. Group Call Setting Page Changing Supervisor IDs and User Information Recording ID Setting Agent IDs Page Confirming Agent IDs Setting Service Flow Details Page Supervisor Monitoring Traffic Information Waiting Calls Agent Status Page MIS Report Features MIS Report Outline MIS Function Tabulation Unit Page MIS Report Operation Common Operation of MIS Report Figure 4. ACD Supervisor Mode Menu Flow Chart Page Output of MIS Report Data Agent Report Page Page Group Report System Report Work Unit Count Page Other Features (Data Clear and Output Cancel) User Information Recording Page Figure 5. Agent Features Log-in / Log-out Log-in procedure Log-out procedure Available/Unavailable Work Unit Count Wrap Feature Zip Tone Key Assignment Page Index