Built-In ACD Supervisor Guide Section 521
24 S-ICX (International) issued October 2000 S-ICX-5.0-521 (ACD 4.0)
2. Make sure to record the IDs because they cannot be confirmed
without entering [SUPERVISOR MENU]. Ask your dealer if you
forget.
Setting Agent IDs
Outline
This procedure sets agent ID numbers and their groups.
Setting
Program Address 3301~3364
Set agent ID numbers and agent groups. ID numbers are fixed to 4
digits. Set 1, 2, or 3 as an agent group for each agent.
Operation
1. From [CUSTOMIZE MENU] screen, press the soft key 3 or 8 to
select [AGENT ID].
2. From [AGENT ID] screen, press the soft key 1 or 6 to select
[REGISTRATION].
3. The following screen appears. Press the soft key for desired agent
number.
AGENT ID
REGISTRAION →
CONFIRMATION →
CUSTOMIZE MENU →
CUSTOMIZE MENU
LINE REGIST. →
SYSTEM ID →
AGENT ID →
GROUP SETTING →
CALL HANDLING →