Setting Agent IDs, Program Address 3301~3364 | Panasonic S-ICX

Built-In ACD Supervisor Guide	Section 521

2.Make sure to record the IDs because they cannot be confirmed without entering [SUPERVISOR MENU]. Ask your dealer if you forget.

Setting Agent IDs

Outline

This procedure sets agent ID numbers and their groups.

Setting

Program Address 3301~3364

Operation

CUSTOMIZE	MENU
LINE REGIST.	→
SYSTEM ID	→
AGENT ID	→
GROUP SETTING	→
CALL HANDLING	→

Set agent ID numbers and agent groups. ID numbers are fixed to 4 digits. Set 1, 2, or 3 as an agent group for each agent.

1.From [CUSTOMIZE MENU] screen, press the soft key 3 or 8 to select [AGENT ID].

AGENT ID

REGISTRAION →

CONFIRMATION →

CUSTOMIZE MENU →

2.From [AGENT ID] screen, press the soft key 1 or 6 to select [REGISTRATION].

3.The following screen appears. Press the soft key for desired agent number.

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S-ICX (International) issued October 2000

S-ICX-5.0-521 (ACD 4.0)

Image 28

Panasonic S-ICX Setting Agent IDs, This procedure sets agent ID numbers and their groups, Program Address 3301~3364

Contents

ICX Version 5.0 International ACD Version Issued October PanasonicPage Contents Agent Features Index Configuration General System Information Specifications Basic Service Flow Selecting Program Processing ACD Call Handling ProgramOperation FF1 Edit FF2 Insert FF3 Delete FF6 ALL Delete Programming by Commands Com Parameter1 Parameter2 Parameter3 Description For details on settings see, Basic Service Flow Following describes the operation in each of the processes Search 2,020 Insert FF2 Delete FF3 ALL Delete FF6 Transfer Destination Voice Number Outline Common Supervisor Menu Operations Activating Supervisor MenuFrom Large Display Telephone Press the Log-in button FF key For further operations, see desired section in this manual Supervisor Customisation Common Supervisor Customisation Operations Direct Incoming Call Setting 2103005 Transferring Incoming Call Setting 2203005 Did Call Setting Enter the did ID using the 10-key pad Ext. Group Call Setting Enter the last incoming ACD port using the 10-key pad Changing Supervisor IDs and User Information Recording ID Setting3201 This procedure sets agent ID numbers and their groups Setting Agent IDsProgram Address 3301~3364 Registration Setting Service Flow Details Confirming Agent IDs Program Address 3401/3501/3601 Agent search method Supervisor Monitoring From the Supervisor Menu screen select System Traffic Information Screen explanation Waiting Calls Agent Status Press the Next key for additional information First screen MIS Report Outline MIS Report FeaturesSecond and the subsequent screens MIS Function Tabulation Unit Agent Activity Following shows available report Group MIS Report Operation Common Operation of MIS Report ACD Supervisor Mode Menu Flow Chart System ID Agent ID Group Setting Call Handling Agent Report Hourly tabulation of each agent First date input + Hold key + Last date input + Hold key Weekly tabulation of each agent Group Report Work Unit Count System ReportDaily tabulation of work unit count Weekly tabulation of work unit count Other Features Data Clear and Output Cancel MIS data clear User Information Recording MIS data output confirmation/cancelIs the same as that for item O Built-In ACD Supervisor Guide Your Information Message Deletion Message. To Log-out procedure Log-in procedureLog-in / Log-out Available/Unavailable Work Unit Count Wrap Feature Set the program setting for the Wrap function as follows Key Assignment Zip TonePress the ON/OFF key and Prog key Select a vacant FF key ∗73 Press Redial key Select to feature code to assignPress Hold key to store Press ON/OFF key to end Index FF1 ICX-5.0-521 ACD ICX International issued October Index-3