Section 521

 

 

 

Built-In ACD Supervisor Guide

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No

Com-

Parameter1

Parameter2

Parameter3

Description

 

mand

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6

RET

Program Line

Count Set-

 

Return

 

 

 

Number Set-

ting 1 to 255

 

• Repeats the program from the line number speci-

 

 

 

ting 1 to 20

(times)

 

fied in parameter 1 up to this line for the count

 

 

 

(max. 20

(must be set)

 

specified in parameter 2.

 

 

 

lines)

 

 

 

 

 

 

(must be set)

 

 

 

 

 

 

 

 

 

 

 

For details on settings see, “Basic Service Flow” .

Operation

The following describes the operation in each of the processes.

EDIT (FF1)

This command resets the current setting of displayed program lines. Edit is repeated from the specified program line through to the currently registered final program line (excluding the END/DISC line).

The following screen display shows an example of selection and setting of the SEARCH command.

1. Press soft keys (1, 2, 3, 6 or 7) for the command to be set, and

SEARCH 1,020,010

press the HOLD key.

03:Select Cmd.

Example: Press soft key 3 to select SEARCH.

 

FWD

FWDVM

 

PLAY

RET

 

SEARCH

 

 

List

SEARCH 1

2.Set parameter 1, and press the HOLD key. Example: Press key 2 to set group 2.

03:AGENT GRP.

AGENT GROUP NUMBER (1-3)

List

S-ICX-5.0-521 (ACD 4.0)

S-ICX (International) issued October 2000

7

Page 11
Image 11
Panasonic S-ICX technical manual For details on settings see, Basic Service Flow