Section 521Built-In ACD Supervisor Guide
First date input + HOLD key + Last date input + HOLD key.
LAST DATE:
ENTER THE LAST
DATE (DD) AND PRESS
HOLD KEY
MIS REPORT MENU →
MIS OUTPUT
AGENT ID:XXXX
HOURLY REPORT
FROM XX TO XX
MIS REPORT MENU →
AGENT ID:XXXX
← | HOURLY | → |
← | DAILY | → |
← | WEEKLY | → |
MIS REPORT MENU | → | |
6.Once the input data is validated, the data output starts. The following screen appears while the output is in progress. To abort output, see the section [MIS data output abort] section of, [Other
Features].
B. Daily tabulation of each agent
Steps 1 to 3 are the same as those for item A.
4.The following screen appears. Press the soft key 2 or 7 to Select [DAILY].
AGENT ID:XXXX
← | THIS WEEK | → |
← | LAST WEEK | → |
← | ALL | → |
MIS REPORT MENU | → | |
MIS OUTPUT
AGENT ID:XXXX
DAILY REPORT
THIS WEEK
MIS REPORT MENU →
5.The following screen appears. Press the soft key 1 or 6 for [THIS WEEK], 2 or 7 for [LAST WEEK], 3 or 8 for [ALL].
6.Once the input data is validated, the data output starts. The following screen appears while the output is in progress. To abort output, see the [MIS data output abort] section, [Other Features]. (The figure on left shows outputting of this week)
39 |
