Section 521Built-In ACD Supervisor Guide

First date input + HOLD key + Last date input + HOLD key.

LAST DATE:

ENTER THE LAST

DATE (DD) AND PRESS

HOLD KEY

MIS REPORT MENU

MIS OUTPUT

AGENT ID:XXXX

HOURLY REPORT

FROM XX TO XX

MIS REPORT MENU

AGENT ID:XXXX

HOURLY

DAILY

WEEKLY

MIS REPORT MENU

6.Once the input data is validated, the data output starts. The following screen appears while the output is in progress. To abort output, see the section [MIS data output abort] section of, [Other

Features].

B. Daily tabulation of each agent

Steps 1 to 3 are the same as those for item A.

4.The following screen appears. Press the soft key 2 or 7 to Select [DAILY].

AGENT ID:XXXX

THIS WEEK

LAST WEEK

ALL

MIS REPORT MENU

MIS OUTPUT

AGENT ID:XXXX

DAILY REPORT

THIS WEEK

MIS REPORT MENU

5.The following screen appears. Press the soft key 1 or 6 for [THIS WEEK], 2 or 7 for [LAST WEEK], 3 or 8 for [ALL].

6.Once the input data is validated, the data output starts. The following screen appears while the output is in progress. To abort output, see the [MIS data output abort] section, [Other Features]. (The figure on left shows outputting of this week)

S-ICX-5.0-521 (ACD 4.0)

S-ICX (International) issued October 2000

39

Page 43
Image 43
Panasonic S-ICX technical manual First date input + Hold key + Last date input + Hold key