Section 521 Built-In ACD Supervisor Guide
S-ICX-5.0-521 (ACD 4.0) S-ICX (International) issued October 2000 15
Direct Incoming Call Setting
Outline
Exchange lines and AC15/E&M Tie lines with direct incoming ACD calls to
be processed the same are grouped together as a block. Each block is assigned
one of four ACD Call Handling Programs.
Set the ACD Call Handling Program number to each block, and set the ACD
service call processing method.
Operation
1. From [CUSTOMIZE MENU] screen, press the soft key 1 or 6 to
select [LINE REGIST.].
2. From [LINE REGIST.] screen, press the soft key 1 or 6 to select
[DIRECT INCOME].
3. The following screen appears. Press the soft key for desired block
number.
LINE REGIST.
DIRECT INCOME →
TRANSF. INCOME →
DID ID →
EXT. GROUP →
CUSTOMIZE MENU →
CUSTOMIZE MENU
LINE REGIST. →
SYSTEM ID →
AGENT ID →
GROUP SETTING →
CALL HANDLING →
DIRECT INCOME
BL 1ST LST P RG
01 001 003 1
02
03 005 010 3
04
or