Built-In ACD Supervisor Guide

Section 521

 

 

In version 3.0, up to 6 kinds of information messages can be registered per ACD system. Individual messages can be of varying lengths, with an inclusive total of 96 seconds recording time available.

After recording your information message(s), select which information message to be sent to an outside party by entering parameter on service Flow Details (Figure 3-2).

Related program addresses are:

4101 - 4104: ACD Call Handling Program

4201 - 4204: Transferring Voice Mail access number

4301 : Message Play Option

Notice

Even if your message are recorded, using Figure 5, user information numbers (1-6) must be selected for above program addresses.

If they are not selected, initial messages will be sent.

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S-ICX (International) issued October 2000

S-ICX-5.0-521 (ACD 4.0)

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Panasonic S-ICX technical manual Built-In ACD Supervisor Guide