Built-In ACD Supervisor Guide

Section 521

 

 

B. Weekly tabulation of each agent

AGENT ID:XXXX

HOURLY

DAILY

WEEKLY

Steps 1 to 3 are the same as those for item A.

4.The following screen appears. Press the soft key 3 or 8 to select [WEEKLY].

MIS REPORT MENU

MIS OUTPUT

AGENT ID: XXXX WEEKLY REPORT

MIS REPORT MENU

5.Once the input data is validated, the data output starts. The following screen appears while the output is in progress. To abort output, see the section [MIS data output abort], section, [Other Features].

C. Hourly tabulation of all agents D. Daily tabulation of all agents E. Weekly tabulation of all agents

AGENT REPORT

PERSONAL

ALL AGENT

Step 1 is the same as that for items A.

2.From the following screen, press the soft key 2 or 7 to select [ALL AGENT].

MIS REPORT MENU

ALL AGENT

HOURLY

DAILY

WEEKLY

MIS REPORT MENU

3.The following screen appears. Press the soft key 1 or 6 to select [HOURLY], 2 or 7 to select [DAILY], 3 or 8 to select [WEEKLY].

4.Follow steps 5 and 6 of item A for [HOURLY]. Follow steps 5 and 6 of item B for [DAILY]. Follow steps 5 of item C for [WEEKLY].

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S-ICX (International) issued October 2000

S-ICX-5.0-521 (ACD 4.0)

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Panasonic S-ICX technical manual Weekly tabulation of each agent