Built-In ACD Supervisor Guide Section 521
40 S-ICX (International) issued October 2000 S-ICX-5.0-521 (ACD 4.0)
B. Weekly tabulation of each agent
Steps 1 to 3 are the same as those for item A.
4. The following screen appears. Press the soft key 3 or 8 to select
[WEEKLY].
5. Once the input data is validated, the data output starts. The
following screen appears while the output is in progress. To abort
output, see the section [MIS data output abort], section, [Other
Features].
C. Hourly tabulation of all agents
D. Daily tabulation of all agents
E. Weekly tabulation of all agents
Step 1 is the same as that for items A.
2. From the following screen, press the soft key 2 or 7 to select
[ALL AGENT].
3. The following screen appears. Press the soft key 1 or 6 to select
[HOURLY], 2 or 7 to select [DAILY], 3 or 8 to select
[WEEKLY].
4. Follow steps 5 and 6 of item A for [HOURLY].
Follow steps 5 and 6 of item B for [DAILY].
Follow steps 5 of item C for [WEEKLY].
AGENT ID:XXXX
←HOURLY →
←DAILY →
←WEEKLY →
MIS REPORT MENU →
MIS OUTPUT
AGENT ID: XXXX
WEEKLY REPORT
MIS REPORT MENU →
AGENT REPORT
←PERSONAL →
←ALL AGENT →
MIS REPORT MENU
ALL AGENT
←HOURLY →
←DAILY →
←WEEKLY →
MIS REPORT MENU →