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B. Second and the subsequent screens
ID column: Agent IDs.
EXT column: Extension numbers used by agents.
STATUS column: Current agent status. Meaning of the display is as follows:
Avail: The agent is in the AVAILABLE status.
Unav.: The agent is in the UNAVAILABLE status.
ACD: The agent is engaged in incoming calls via the ACD system.
MIS Report Features
MIS Report Outline
The MIS Report feature provides the Supervisor with a variety of reports. Activity of each agent, system, or a group is tabulated on an hour, day, or week (Monday to Sunday) basis. Data is saved for 14 days.
Printing order is issued from the Supervisor monitor telephone. For details, see [MIS Report Operation]. Output destination is an
Notice
1.MIS report data memory is saved for only 14 days regardless of main cabinet’s power switch status of past 14 days.
2.If the date and time of the main unit is changed, MIS report will not be accurate. In this case, output MIS report in advance, and clear the data (See Other Features/Data Clear).
3.MIS report which includes present time (for example 19:30), will be incomplete (report up to 19:00).
4.Two supervisors cannot output the MIS report simultaneously.
5.The MIS report data cannot be cleared if another supervisor has been entering the MIS REPORT MENU.
6.Two supervisors cannot enter the MIS REPORT MENU and CUSTOMIZE MENU simultaneously.
7.The definition of an ACD talk time is a time span from a call picked up to an end of a conversation or transferring to another extension.
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