Built-In ACD Supervisor Guide Index
S-ICX-5.0-521 (ACD 4.0) S-ICX (International) issued October 2000 Index-1
FF1
System
FF2
Trunks
FF3
Extensions
FF4
FF-/Soft Keys
FF5
Groups
FF6
TRS/ARS
0 System
Configuration
FF7
Applications
FF8
Maintenance
Introduction
Appendix A
Appendix B
FF1
System
FF2
Trunks
FF3
Extensions
FF4
FF-/Soft Keys
FF5
Groups
FF6
TRS/ARS
0 System
Configuration
FF7
Applications
FF8
Maintenance
Introduction
Appendix A
Appendix B
Index
A
ACD Call Handling Program....................................... 4
Activating Supervisor Menu...................................... 13
Agent Features............................................................48
Agent IDs
Confirming............................................................. 26
Agent Report.............................................................. 38
Agent Status............................................................... 30
ALL DELETE (FF6)..................................................11
Available/Unavailable................................................49
B
Basic Service Flow.......................................................3
C
Call Handling Program.................................................4
Call Setting
DID.........................................................................19
Direct Incoming......................................................15
Transferring Incoming................................17, 19, 21
Calls Waiting..............................................................30
Changing Supervisor IDs and User Information Record-
ing ID........................................................... 21
Commands
Programming............................................................ 6
Common Operation for Supervisor Customisation....14
Confirming Agent IDs................................................26
Customisation
Supervisor...............................................................14
D
Data Clear...................................................................44
DELETE (FF3)...........................................................10
E
EDIT (FF1)...................................................................7
F
Features
Supervisor...............................................................13
G
Group Report...............................................................41
I
Information Recording
User.........................................................................45
Index