Index | Panasonic S-ICX specification

Built-In ACD Supervisor Guide	Index

Index

A
ACD Call Handling Program	....................................... 4
Activating Supervisor Menu	13
Agent Features	48
Agent IDs
Confirming	26
Agent Report	38
Agent Status	30
ALL DELETE (FF6)	11
Available/Unavailable	49
B
Basic Service Flow	3
C
Call Handling Program	4
Call Setting
DID	19
Direct Incoming	15
Transferring Incoming	17, 19, 21
Calls Waiting	30
Changing Supervisor IDs and User Information Record-
ing ID	21
Commands
Programming	6
Common Operation for Supervisor Customisation.... 14
Confirming Agent IDs	26
Customisation
Supervisor	14

D
Data Clear	44
DELETE (FF3)	10
E
EDIT (FF1)	7
F
Features
Supervisor	13
G
Group Report	41
I
Information Recording
User	45

Appendix A

S-ICX-5.0-521 (ACD 4.0)	S-ICX (International) issued October 2000	Index-1	Index

Image 57

Panasonic S-ICX technical manual Index

Contents

Panasonic ICX Version 5.0 International ACD Version Issued OctoberPage Contents Index Agent Features General System Information Configuration Specifications Basic Service Flow ACD Call Handling Program Selecting Program ProcessingOperation FF1 Edit FF2 Insert FF3 Delete FF6 ALL Delete Com Parameter1 Parameter2 Parameter3 Description Programming by Commands Following describes the operation in each of the processes For details on settings see, Basic Service Flow Search 2,020 Insert FF2 Delete FF3 ALL Delete FF6 Outline Transfer Destination Voice Number Activating Supervisor Menu Common Supervisor Menu OperationsFrom Large Display Telephone Press the Log-in button FF key For further operations, see desired section in this manual Common Supervisor Customisation Operations Supervisor Customisation Direct Incoming Call Setting 2103005 Transferring Incoming Call Setting 2203005 Did Call Setting Enter the did ID using the 10-key pad Ext. Group Call Setting Enter the last incoming ACD port using the 10-key pad Setting Changing Supervisor IDs and User Information Recording ID3201 Setting Agent IDs This procedure sets agent ID numbers and their groupsProgram Address 3301~3364 Registration Confirming Agent IDs Setting Service Flow Details Program Address 3401/3501/3601 Agent search method From the Supervisor Menu screen select System Supervisor Monitoring Screen explanation Traffic Information Agent Status Waiting Calls First screen Press the Next key for additional information MIS Report Features MIS Report OutlineSecond and the subsequent screens Agent Activity MIS Function Tabulation Unit Group Following shows available report Common Operation of MIS Report MIS Report Operation ACD Supervisor Mode Menu Flow Chart System ID Agent ID Group Setting Call Handling Hourly tabulation of each agent Agent Report First date input + Hold key + Last date input + Hold key Weekly tabulation of each agent Group Report System Report Work Unit CountDaily tabulation of work unit count Weekly tabulation of work unit count MIS data clear Other Features Data Clear and Output Cancel MIS data output confirmation/cancel User Information RecordingIs the same as that for item O Built-In ACD Supervisor Guide Your Information Message Deletion Message. To Log-in procedure Log-out procedureLog-in / Log-out Work Unit Count Available/Unavailable Set the program setting for the Wrap function as follows Wrap Feature Zip Tone Key AssignmentPress the ON/OFF key and Prog key Select a vacant FF key Press Redial key Select to feature code to assign ∗73Press Hold key to store Press ON/OFF key to end Index FF1 ICX-5.0-521 ACD ICX International issued October Index-3