Index

 

 

Built-In ACD Supervisor Guide

 

 

 

 

 

Introduction

INSERT (FF2)

9

Report Outline

............................................................ 32

 

 

 

 

0 System Configuration

FF1

System

FF2

Trunks

FF3

Extensions

FF4

FF-/Soft Keys

FF5

Groups

FF6

TRS/ARS

FF7

Applications

FF8

Maintenance

Appendix A

Appendix B

K

 

Key Assignment

50, 51

L

 

Log-in / Log-out

48

M

 

MIS Report Data

 

Output

38

MIS Report Features

32

MIS Report Operation

35

MIS Report Outline

32

Monitoring

28

O

 

Other Features (Data Clear and Output Cancel)

44

Output Cancel

44

Output of MIS Report Data

38

P

 

Programming by Commands

6

R

 

Recording

 

User Information

45

Report Features

32

Report Operation

 

MIS

35

S

 

Service Flow

3

Service Flow Details

 

Setting

26

Setting Service Flow Details

26

Specifications

2

Supervisor Customisation

14

Supervisor Features

13

Supervisor IDs and User Information Recording ID

Changing

23

Supervisor Menu

 

Activating

13

Supervisor Monitoring

23, 28

System Report

42

T

 

Traffic Information

29

Transfer Destination Voice Number

12

Transferring Incoming Call Setting

17

U

 

Unavailable

49

User Information Recording

45

User Information Recording ID

 

Changing

23

W

 

Waiting Calls

30

Work Unit Count

42, 49

Wrap-up

 

Wrap Feature

50

Index

Index-2

S-ICX (International) issued October 2000

S-ICX-5.0-521 (ACD 4.0)

Page 58
Image 58
Panasonic S-ICX technical manual FF1