Built-In ACD Supervisor Guide

Section 521

 

 

Confirming Agent IDs

Outline

This procedure displays the ID numbers of agents which belong to each group.

Operation

AGENT ID

REGISTRAION

CONFIRMATION

CUSTOMIZE MENU

CONFIRMATION

GROUP1 XX

GROUP2 XX

GROUP3 XX

CUSTOMIZE MENU

CONFIRMATION

GROUP 1

XXXX XXXX XXXX

XXXX XXXX XXXX

XXXX XXXX XXXX

XXXX XXXX XXXX

CUSTOMIZE MENU

or

1.From [AGENT ID] screen, press the soft key 3 or 8 to select [CONFIRMATION].

2.The screen for selecting group 1, 2, or 3 appears. The number which follows each group is the number of agents in the group. Select the agent group whose agent IDs are to be confirmed, by using soft keys.

Agent group 1: soft key 1 or 6

Agent group 2: soft key 2 or 7

Agent group 3: soft key 3 or 8

3.Registered agent ID numbers are displayed (The figure on left shows a list of agent group 1). To scroll up/down the screen, use the PREV or NEXT key.

4.To return to [CUSTOMIZE MENU] screen, press the soft key 5 or 10.

Setting Service Flow Details

Outline

This procedure makes a variety of settings such as service flow setting, separately for agent group 1, agent group 2, and agent group 3.

26

S-ICX (International) issued October 2000

S-ICX-5.0-521 (ACD 4.0)

Page 30
Image 30
Panasonic S-ICX technical manual Confirming Agent IDs, Setting Service Flow Details