Built-In ACD Supervisor Guide Section 521
30 S-ICX (International) issued October 2000 S-ICX-5.0-521 (ACD 4.0)
Waiting Calls
Operation
1. From [SYSTEM INFO] screen, press the soft key 2 or 7 to select
[WAITING CALL].
2. The following screen appears.
3. Press the NEXT key to scroll down/PREV key to scroll up the
screen.
4. Press the Memory key to return to the [SYSTEM INFO] screen.
Press the PROG key to return to the [SUPERVISOR MENU]
screen.
Screen explanation
TRK column: Exchange Line numbers for calls currently in wait status.
TIME column: Time of the call is placed in wait status.
Agent Status
Operation
1. From [SYSTEM INFO] screen, select the soft key 3 or 8 to select
[AGENT STATUS].
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO →
WAITING CALL →
AGENT STATUS →
WAITING CALL
AGENT GROUP 1
TRK TIME 01/XX
XXX XXXXS
XXX XXXXS
XXX XXXXS
XXX XXXXS
or
Memory
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO →
WAITING CALL →
AGENT STATUS →