Section 521 Built-In ACD Supervisor Guide
S-ICX-5.0-521 (ACD 4.0) S-ICX (International) issued October 2000 21
Ext. Group Call Setting
Outline
Incoming ACD ports to be processed the same are grouped together as a
block. Each block is assigned one of four ACD Call Handling Programs.
Set the ACD Call Handling Program number to each block, and set the ACD
service call processing method.
Operation
1. From [CUSTOMIZE MENU] screen, press the soft key 1 or 6 to
select [LINE REGIST.].
2. From [LINE REGIST.] screen, press the soft key 4 or 9 to select
[EXT. GROUP].
3. The following screen appears. Press the soft key for desired block
number.
4. Enter the first incoming ACD port using the 10-key pad.
5. Press HOLD key to store first line number.
CUSTOMIZE MENU
LINE REGIST. →
SYSTEM ID →
AGENT ID →
GROUP SETTING →
CALL HANDLING →
EXT. GROUP
GP 1ST LST P RG
01
02
03
04
LINE REGIST.
DIRECT INCOME →
TRANSF. INCOME →
DID ID →
EXT. GROUP →
CUSTOMIZE MENU →
2401:
EXT. GROUP
FIRST LINE NO
(01-20)
(GROUP 1)
CUSTOMIZE MENU →