Contacting Technical Support | Perle Systems SCS, STS instruction

Contacting Technical Support

Contacting Technical Support

Making a Technical Support Query

Who To Contact

Note: Perle offers free technical support to Perle Authorized Distributors and Registered Perle Resellers.

If you bought your product from a registered Perle supplier, you must contact their Technical Support department; they are qualified to deal with your problem.

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Item	Write Details Here

Product Name

Problem Description

Your Name

Company Name and

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Country

Phone Number

Fax Number

Email Address

Making a support query via the Perle web page

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Perle Systems SCS, STS manual Contacting Technical Support, Making a Technical Support Query

Contents

Iolan SDS/SCS/STS EN 55022 1998, Class A, Note Table of Contents Configuration Methods DHCP/BOOTP Getting Started Network Settings Configuring Serial Ports UDP Sockets Profile 132 Remote Access Slip Profile 179 Configuring Users Configuring Security Configuring I/O Interfaces Channels UDP Configuring Clustering Controlling the RPS, I/O Channels, System Administration Applications Appendix B SSL/TLS Ciphers Appendix E Setting Jumpers 361 Appendix G Utilities Appendix I Troubleshooting Index Glossary About This Book PrefaceIntended Audience Documentation Online Help Typeface Conventions Iolan Family Models IntroductionAbout the Iolan Hardware Iolan Features Software Ldap Security Introduction ConnectivityIolan Components What’s Included Available Accessories Power Supply SpecificationsPower Over Ethernet PoE Models Desktop Models AC Power Requirements DC Power RequirementsGetting to Know Your Iolan Rack Mount Models Serial Activity Port Port End View Top View Serial/Ethernet View Rack MountConsole Port/LED View Console Mode Console/Serial SwitchSerial Mode Dedicated Console Port Rack Mount Models Models Powering Up the IolanDesktop/Rack Mount Models Earthing Wire DC Power ModelsPrimary Supply Secondary back-up Supply Disconnecting 48V Power Supplies from the Iolan Powering Up the Iolan Configuration Methods Chapter Requires a Configured IP Address Configuration Methods OverviewConfigures an IP Address Easy Config Wizard Unique Features Access PlatformsConnecting to the Iolan Using DeviceManager DeviceManager DeviceManager Using DeviceManager WebManager Iolan Connecting to the Iolan Using WebManager Using WebManager Through the Network Command Line InterfaceConnecting to the Iolan Using the CLI Connecting to the Iolan Using the Menu Using the CLIMenu Through the Serial Port Using the Menu Using DHCP/BOOTP Connecting to the Iolan Using DHCP/BOOTP TACACS+ Securid DHCP/BOOTP Parameters Snmp Connecting to the Iolan Using Snmp Using the Snmp MIB IOLAN+ Interface Connecting to the Iolan to Use the IOLAN+ InterfaceUsing the IOLAN+ Interface Changes to the IOLAN+ Interface REMOTE-ADMIN Opt HEX Rlogin/Telnet Remote Access Systems Screen Name Wchiewsds2 Debug mode IP address IOLAN+ Interface Getting Started Easy Configuration Wizard Setting Up the Network Using a Direct Serial Connection to Specify an IP Address Using a Direct Serial Connection to Enable BOOTP/DHCP For an IPv6 Network Using ARP-Ping Setting Up the Serial Ports Setting Up the Serial Ports Setting Up Users Using DeviceManager WebManager DeviceManager Navigating DeviceManager/WebManager EasyPort Web WebManager Starting a New Session Using DeviceManager to Connect to the Iolan Assigning a Temporary IP Address to a New Iolan Logging in to the Iolan Adding/Deleting Manual IOLANs Configuration Files Using WebManager to Connect to the IolanCreating a New Iolan Configuration in DeviceManager Logging into the Iolan Managing the Iolan Opening an Existing Configuration FileImporting an Existing Configuration File Network Settings IPv4 Settings IP SettingsOverview Field Descriptions IPv6 Settings IPv6 AutoconfigurationDHCPv6 Custom IPv6 Adding/Editing a Custom IPv6 Address Prefix Bits Range Default Server Name.Domain Prefix.Domain Name Advanced Default 200 ms Default 100 msDefault Disabled Advertise DHCPv6 Configuration Host Table AdvancedFunctionality IP Filtering Data Options Host Name Adding/Editing a HostFully Qualified Domain Name Route List Adding/Editing Routes Default DefaultType IPv4 Subnet Mask DNS/WINS Editing/Adding DNS/WINS Servers RIP Default None Ethernet ModeAuthentication Password Overview Functionality Dynamic DNSEnd Time Key Default Dynamic Account SettingsUser Name System Type Cipher Suite Field Descriptions Adding/Editing a Cipher Suite Validation Criteria Field Descriptions Common Name IPv6 Tunnels Adding/Editing an IPv6 Tunnel Default ManualName Mode 102 Iolan SDS/SCS/STS User’s Guide, Version Functionality Serial Ports Editing a Serial Port Copying a Serial Port Common Tabs Resetting a Serial PortSerial Port Profiles Hardware Tab Field Descriptions Default Auto Flow Control Default FullEnable Inbound Flow Control Default Enabled Enable Outbound Email Alert Tab Field Descriptions Packet Forwarding Tab Field Descriptions Enable Trigger2 Enable Trigger1Packet Definition Packet Size EOF1 Character Default TriggerEOF2 Character Trigger Default Client SSL/TLS Settings Tab Field Descriptions 114 Iolan SDS/SCS/STS User’s Guide, Version 115 116 Iolan SDS/SCS/STS User’s Guide, Version Console Management Profile Default TelnetGeneral Tab Field Descriptions Protocol Advanced Tab Field Descriptions Administrator Enable MicrosoftSupport Default Disabled Multisessions Idle Timeout Phone TruePort ProfileModem Connect to remote System Default Enabled Host NameConnect to Multiple Hosts Adding/Editing Additional TruePort Hosts Host and backupHosts to connect to Define a primary Primary Host Backup HostAdding/Editing a Multihost Entry When Signals highDay Motd Default Disabled Enable TCP Logging Enable DataSession Timeout TCP Sockets Profile Connection Workstation/Server on the network Default Enabled Received on the serial port Initiate Connection Adding/Editing Additional Hosts 129 Day Motd Default Disabled Enable Data 131 UDP Sockets Profile End IP Address UDP port DirectionStart IP Address UDP Port Default 0 zeroTerminal Profile VT100 Default DumbTVI925 VT320 specifically supporting VT320-7 Is received Default Disabled Protocol Data Range 138 Iolan SDS/SCS/STS User’s Guide, Version Login Settings User Service Settings Interrupt Telnet SettingsQuit Erase Escape Rlogin SettingsUser is only prompted for a password SSH Settings RSA authentication for the SSH session Slip SettingsAuthentication for the SSH session Arcfour VJ Compression Routing PPP Settings None Default ChapIPv6 Remote Remote User Configure Req Remote PasswordTimeout Default 3 seconds Roaming Callback Default 1 minuteChallenge Interval Address/Control Printer Profile Serial Server Tunnel Serial Tunneling ProfileSerial Client Iolan Tunnel Act As Tunnel Client Default Disabled Host Name Virtual Modem Profile 154 Iolan SDS/SCS/STS User’s Guide, Version DCD Response Delay DTR Signal Acts as RTS Signal Always On RTS Signal Acts asAT Command Phone Number to Host Mapping VModem Phone Number Entry Control Signal I/O ProfilePhone Number Host IP Address Invert Signal Input Signal Field DescriptionsDescription Latch Mode Default Disabled Auto Clear ModeManual Clear Syslog Failsafe Action Output Signal Field Descriptions Modbus Gateway Profile Destination Slave Settings Button UID RangeIP Mappings Advanced Slave Advanced Field Descriptions Default 30 msDefault 1000 ms Modbus Slave IP Settings Field Descriptions Default Host Adding/Editing Modbus Slave IP SettingsUID Start UID End Default TCP Modbus Slave Advanced Settings Field DescriptionsRange Default 50 ms Data Options TCP or UDP Power Management Profile Default RSP820 Editing Power Management Plug Settings Field DescriptionsRPS Name RPS Model Default State Remote Access PPP ProfileDefault Off Data Options On, Off Negotiate IP IPv6 Global Authentication Tab Field Descriptions 174 Iolan SDS/SCS/STS User’s Guide, Version DNS for this Serial Default Disabled Port Host Enable DynamicAccount Settings Dynamic DNS Field Descriptions 176 Iolan SDS/SCS/STS User’s Guide, Version Compression Default Enabled Enable Protocol Configure RequestEnable VJ Enable Magic MS Direct Guest Dial In/OutMS Direct Host Remote Access Slip Profile 180 Iolan SDS/SCS/STS User’s Guide, Version 181 General Tab Field Description Custom Application Profile Keyboard Buttons Hot Keys Direction Port BufferingLocal Port Buffering Remote Port Buffers Field Definitions Data Default Disabled Enable Key Stroke Enable PortNFS Host NFS Directory Signals Advanced Serial Settings TabProcess Break Deny Multiple Serial Port Menu Default ~menuString Session Escape Name Name of the modem Modems TabAdding/Editing a Modem Field Definitions TruePort Baud Rate Tab 190 Iolan SDS/SCS/STS User’s Guide, Version Configuring Users User Settings General Tab Adding/Editing Users Default Normal Service Services TabDefault DSPrompt Host IP Indentifier IPv6 Interface Advanced Tab Default English Sessions Tab Connect Session 1, 2, 3 Serial Port Access Serial Port Access TabAllow Access to Clustered Ports 202 Iolan SDS/SCS/STS User’s Guide, Version Authentication Configuring Security Method Default Local Secondary AuthenticationPrimary Method Local General Field Descriptions Radius NAS-IP-Address Default Enabled Authenticator response Default Enabled RetryAttributes Field Descriptions NAS-Identifier Realm KerberosKDC Domain KDC Port TLS Port Enable TLSBase Default None Authentication Authentication Authorization Primary Host Secondary HostAuthorization Port Default Authentication Primary Host Default None SecurID NIS Device Server Users Logging into the Iolan Using SSHLynn Tracy HR Server Users Passing Through the Iolan Using SSH Dir/SilLynn Sales Server Field Descriptions Interactive Default Enabled PasswordAllow SSH-1 Keyboard Break String Enable VerboseOutput Default Disabled Button For a valid SSL/TLS connection 218 Iolan SDS/SCS/STS User’s Guide, Version Adding/Editing a Cipher 220 Iolan SDS/SCS/STS User’s Guide, Version VPN ESP Phase 2 Proposals IKE Phase 1 ProposalsAuthentication Algorithms-MD5, SHA1, SHA2 IPsec Adding/Editing the IPsec Tunnel Secret/Remote Default LeftValidation Criteria Local Device Shared Secret Field Description Remote Validation Criteria Field Descriptions Allow L2TP/IPsec L2TP/IPsec Exceptions Field Description Adding/Editing a VPN Exception Telnet Server ServicesTruePort Full Syslog Client WebManager DeviceManagerSSH Server Sntp Client Keys and Certificates Key Type 234 Iolan SDS/SCS/STS User’s Guide, Version Configuring I/O InterfacesChapter Access Functionality Settings Advanced Slave Modbus Settings Request Queuing Failsafe Action is triggered Failsafe Timer FunctionalityDefault 30 seconds UDP Functionality Enable UDPBroadcast of I/O Default Disabled Status UDP Entry UDP Settings Default Celsius Temperature Functionality Analog ChannelsMonitoring Application A4D2 Analog I/O Analog Alarm Settings Default Current Digital I/O Digital InputMonitoring Application Input Mode 247 Digital Output Output Output ModeDefault Sink Inactive Signal Width Active Signal Width Pulse ModeDelay Pulse Count Relay I/O RelayMonitoring Application A4D2Relay Width Inactive Signal Digital I/O Extension Active SignalFront Door Warehouse Perle Iolan Reception Input number 1 Byte Current Alarm State 1 Byte z 0 = Not in alarmMessage type 1 Byte Input TCP Port Enable I/OExtension Local connection Hosts Simultaneously Communicate to the Primary Host Temperature I/O Industrial Freezers Temperature Default RTD Basic Analog Alarm Settings Alarm Settings Trigger Type Advanced Analog Alarm SettingsClear Mode Clear UDP Broadcast Packet UDP Unicast Format Section Channel Length EnabledAnalog Section Digital/Relay Section Serial Pin Signal SectionLength Channel Length Pin UDP Unicast Example Modbus SlaveModbus Serial Application Connected to the Serial Port Modbus Serial Application Connected to the Network Modbus RTU Or Ascii Application Power Digital Output Modbus I/O AccessModbus TCP Application Function Codes Coil/Register Descriptions A4/T4 Registers Serial Port Coil/Register DescriptionsData Model A1/T1 A2/T2 A3/T3 A4/T4 Holding Registers Input Registers Data Model D1/R1 D2/R2 Coils A4D2/A4R2 Registers D4/D2R2 Registers Serial Pin SignalsData Model D3/R1 D4/R2 Coils Data Model Pin Coils TruePort/Modbus Combination Modbus Serial Application TruePort Power Digital OutputTruePort I/O PC running Custom Application API TruePort API Over TruePort Only Introduction Accessing I/O Data Via TruePortSetup Get Commands Format of API CommandsCommand Format Response Format Set Commands Unsuccessful Response Format Successful Response FormatExample 1 Turn on the first relay on a D2R2 unit Example 2 Turn on the first and second relay on a D2R2 unit Snmp Traps Error Codes 280 Iolan SDS/SCS/STS User’s Guide, Version Advanced Button Configuring Clustering ChapterClustering Slave List Adding Clustering Slaves Port Name Editing Clustering Slave SettingsAdvanced Clustering Slave Options Master TCP Port Slave TCP Port Configuring the Iolan Modem Card Configuring the Option CardOption Card Settings Card Configuring a Wireless WAN CardOverview Field Descriptions APN 288 Iolan SDS/SCS/STS User’s Guide, Version Email Alerts Configuring the System ChapterAlerts Alerts Syslog Contact ManagementLocation Community Auth Password Auth Algorithm Data Options MD5, SHA Default MD5Default DES Privacy Password Privacy Algorithm Data Options DES, AES Default DES Algorithm Data Options MD5, SHA Default MD5Confirm Password Trap Time Sntp Version Sntp ModeNetwork Time Tab Field Descriptions Time Zone/Summer Time Tab Field Descriptions Custom App/Plugin Login Tab Field Descriptions Bootup Files Tab Field Descriptions Tftp Host Message of the Day Motd Tab Field DescriptionsFilename Display Motd WebManager/Easy Port Web Tftp Tab Field Descriptions Default Flow ControlConsole Port Tab Field Descriptions Baud Rate 302 Iolan SDS/SCS/STS User’s Guide, Version RPS Control State Button Management profile settingsControlling the RPS, I/O Channels, and IPsec Tunnels OK Button Closes the window Plug Control Button Serial port Serial Port Power ControlPower Plug Status Deactivate Output Manually deactivates the channel output IPsec Tunnel Control 308 Iolan SDS/SCS/STS User’s Guide, Version Managing Configuration Files System Administration ChapterSaving Configuration Files Downloading Configuration Files Reboot Server Downloading Configuration Files to Multiple IOLANs Less than 3 seconds-Reboots the Iolan Uploading Configuration FilesSpecifying a Custom Factory Default Configuration Calibrating I/O Downloading Iolan FirmwareCalibrating Analog Input Calibrating Voltage Calibrating Analog Channels Calibrating Temperature InputCalibrating Thermocouple Calibrating RTD Resetting Calibration Data Resetting the Iolan to Factory Defaults Setting the IOLAN’s Date and TimeRebooting the Iolan Loading a Supplied Language Resetting the SecurID Node SecretLanguage Support Translation Guidance Software Upgrades and Language Files Creating Terminal Definition Files Downloading Terminal Definitions For example Resetting Configuration Parameters Lost Admin Password Configuring a Master Gateway Configuring ModbusConfiguring a Slave Gateway Applications Modbus Slave Gateway Modbus Gateway SettingsModbus Master Gateway Modbus Master Settings Modbus Serial Port SettingsModbus Slave UID Master Gateway Serial EIA-232 Serial Port EIA-422/485 Modbus Master Modbus Slave UID Modbus Slave SettingsModbus Master Slave Gateway 172.16.0.0 Configuring PPP Dial On Demand Remote Printing Using LPD Setting Up Printers Remote Printing Using Host-Based Print Handling Software Remote Printing Using RCP IOLAN-to-Host/Network Configuring a Virtual Private Network Or just 172.16.45.84 192.168.45.87 192.168.45.12 Network-to-Network Left External IP Address Right Host-to-HostGateway Router 172.16.45.99 332 Iolan Device Server User’s Guide, Version VPN Client Initiate Communication Router Broadband Right VPN Client-to-Network 334 Iolan Device Server User’s Guide, Version Supported Radius Parameters Radius and TACACS+ Appendix a PPP User level. See Perle Radius Dictionary Example Accounting Message Radius Parameter Iolan Parameter Mapped Radius Parameters to Iolan Parameters Perle Radius Dictionary Example Value TACACS+ Accessing the Iolan Through a Serial Port Users Name Values Description Slip Accessing the Iolan from the Network Users Accessing the Iolan from the Network User Example Settings Valid SSL/TLS Ciphers SSL/TLS Ciphers DES-CBC-MD5 Virtual Modem Initialization Commands Commands AT&Cn AT&SnAT&Rn DB25 Male Pinouts and Cabling DiagramsSerial Pinouts DB25 Female RJ45 DB9 Male Serial Only RJ45 SCS48C/SCS32C/SCS16C/SCS8C DB9 Male I/O Power Over Ethernet Pinouts Terminal DB25 Connector EIA-232 Cabling DiagramsDB25 Male DB25 Female 10-pin Pin RJ45DB9 Male Iolan RJ45 DCE Modem DB25 Connector RxD TxD DTR 20 DTR GND 360 Iolan SDS/SCS/STS User’s Guide, Version Port Iolan DB25 Male/Female Setting Jumpers Port Iolan RJ45 Port Iolan RJ45 P Power Over Ethernet Port Iolan SDS1M Modem Port Iolan DB9 Port Iolan Port/Line # Line Termination 5V Output Input Volt Output Port Desktop Iolan Digital I/O Module Analog Input Module 368 Iolan SDS/SCS/STS User’s Guide, Version Digital I/O Wiring I/O DiagramsDigital Input Wet Contact Digital Input Dry Contact Digital Output Source Digital Output Sink Voltage Analog InputCurrent RTD 2-Wire Temperature InputRTD 3-Wire Thermocouple Relay Output RTD 4-WireNormally Open Contact Normally Closed Contact 374 Iolan SDS/SCS/STS User’s Guide, Version TruePort Utilities API Response Format API I/O Access Over TruePortAPI Request Format Decoder Error Codes 378 Iolan SDS/SCS/STS User’s Guide, Version Installing a Perle PCI Card Accessories Installing a Perle PCI Card Accessories RJ45F to DB25M DTE Crossover Adapter Starter Kit Adapters/Cable RJ45F to DB25M DCE Modem Adapter RJ45F DB25F RJ45F to DB25F DTE Crossover Adapter RJ45F to DB9M DTE Crossover Adapter RJ45F to DB9F DTE Crossover Adapter Sun/Cisco RJ45M Connector Cable for Rack Mount Models SCS48C/SCS32C/SCS16C/SCS8C Starter Kit Adapters/Cable GND DTR 20 DTR DSR RJ45F to DB25F DTE Crossover Adapter 390 Iolan SDS/SCS/STS User’s Guide, Version RJ45F Sun/Cisco Roll-Over Adapter for Rack Mount Models 392 Iolan SDS/SCS/STS User’s Guide, Version Hardware Troubleshooting TroubleshootingPower/Ready LED stays red after a boot Power/Ready LED on a rack mount model flashes red General communication checks and practices are as follows Communication IssuesDeviceManager Problems Radius Authentication Problems Host Problems Problems with Terminals Login Problems Callback Problems DHCP/BOOTP ProblemsLanguage Problems You observe Tftp errors when the Iolan boots, for example PPP Problems Modem ProblemsPrinting Problems Long Reboot Cycle Models Certificate did not match configurationCould not obtain peers certificate An A4R2 model is starting/stopping IPv6 Issues Making a Technical Support Query Contacting Technical Support Feedback on this Manual Repair Procedure Glossary Authentication Protocol Radius Remote PAP PasswordAuthentication Dial Users Services Reverse Connection RIP Routing API Index Ldap Radius Index W