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Q-Logic 9000 manual Troubleshooting and Technical Reference, Hardware Checks, Switch, Power Supply

Models: 9000

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Appendix A

Troubleshooting and Technical Reference

This section describes troubleshooting scenarios and technical reference information for the SilverStorm 9000 series. The document is organized in the following manner:

Hardware Checks Troubleshooting Scenarios

A.1

Hardware Checks

A.1.1

Switch

Problem	Fix

The Switch has no power	Ensure that the power cord(s) is
	attached to the Switch and the power
	outlet.
	Ensure that the power supply(s) is
	seated properly.

A.1.2

Power Supply

Problem	Fix

DC OK LED is off	Indicates DC power failure or no DC
	power is present

AC OK LED is off	Indicates AC power failure or no AC
	power is present

D000003-006 Rev. A

A-1

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Q-Logic 9000 manual Troubleshooting and Technical Reference, Hardware Checks, Switch, Power Supply, Appendix A

Contents

Page SilverStorm 9000 Users GuideS i m p l i f y D000003-006 Rev. ASilverStorm 9000 Users Guide PageD000003-006 Rev. A Linux is a registered trademark of Linus Torvalds SilverStorm 9000 Users GuideD000003-006 Rev. A PagePage SilverStorm 9000 Users Guide2007 QLogic Corporation. All rights reserved worldwide First Published March Printed in U.S.AIntroduction Operations and AdministrationFVIC Configuration and Monitoring Features SectionEVIC Configuration and Monitoring Features Appendix A Troubleshooting and Technical ReferenceSection SilverStorm 9000 Users Guide Troubleshooting ScenariosA.2.1 InfiniBandSilverStorm 9000 Users Guide PageD000003-006 Rev. A Section IntroductionIntended Audience License AgreementsAvailability Technical SupportNorth American Region Contact InformationSupport Headquarters support.qlogic.comD000003-006 Rev. A 1 - Introduction Technical SupportOperations and Administration Chassis ViewerSection Home Page Figure 2-2. SilverStorm 9024 Home PageFigure 2-3. SilverStorm 9240 Lower Hemisphere Home Page Figure 2-6. Support Contact Screen Displaying the Chassis ViewFigure 2-4. Help Button Figure 2-5. Support ButtonFigure 2-8. Spine Module Chassis Mouseover Figure 2-7. Leaf/VIO Module Chassis MouseoverFigure 2-10. Leaf Module Mouseover Displaying the Leaf/VIO and Spine Module ViewsLeaf Module View Figure 2-9. 9240 Chassis ViewFigure 2-13. VIO Module View VIO Module ViewFigure 2-11. Leaf Module View Figure 2-12. VIO Module MouseoverFigure 2-15. Spine Module View Spine Module ViewComponent Details Area Figure 2-14. Spine Module MouseoverFigure 2-18. Leaf/VIO and Spine Information Area Details HeaderFigure 2-16. Component Details Area Figure 2-17. Details HeaderFigure 2-19. Chassis View Component Information Area Modifying Switch Component InformationFigure 2-22. Reboot Screen Rebooting the 9024 SwitchRebooting the MPFD switches using Chassis Viewer Figure 2-21. Reboot WindowChassis View Component Information Area Tabs Rebooting Multiple Managed Spines using the CLILEDs and Sensors Tab System TabFigure 2-23. LEDs and Sensors Tab Chassis FRU Tab Power Tab Chassis View Menu Configuration and Monitoring FeaturesFan Tab Backplane TabFigure 2-25. Logging Submenu Figure 2-27. Log System Configurator Device TabLogging Set LevelFigure 2-28. Device Tab Software Module Configurator DEBUG1 - Messages that describe the states of connections and links Syslog Tab Preset TabFigure 2-29. Log System Configurator Preset Tab Figure 2-30. Log System Configurator Syslog Host TabFigure 2-32. Reset Log Levels Window Configure Syslog on the Syslog ServerReset Log Levels Figure 2-31. Reset Levels ButtonFigure 2-34. Firmware Update Button MaintenanceFirmware Update Figure 2-33. Maintenance MenuFigure 2-36. LDAP Configuration Button LDAP ConfigurationHTTP/CLI Session Configuration Figure 2-37. LDAP Authentication ScreenFigure 2-38. HTTP/CLI Session Config Button Figure 2-40. User Authentication Dropdown List Figure 2-39. HTTP/CLI Session Configuration ScreenSNMP Target ConfigurationFigure 2-42. Target MIB Configuration Button 2. Select Target ConfigurationFigure 2-43. SNMP Target Configuration Window Target Configuration Window Field Descriptions Page Figure 2-44. Filter Status Button Filter StatusSet Community Strings Figure 2-45. SNMP Filter Status ScreenFigure 2-46. Set Community Strings Button Configuration File Administration Figure 2-48. Configuration File Administration MenuFigure 2-47. Set Community Strings Window Figure 2-50. Configuration File Administration Screen AdministerFigure 2-49. Configuration File Administration - Administer 2. Click Config File AdminHost Upload/Download Figure 2-52. Configuration File Administration - Host Up/DownloadFigure 2-54. Upload Screen Figure 2-53. Configuration File Upload/Download Screen2. Click Config File Admin Figure 2-56. Configuration File Trap Control ScreenTrap Control Figure 2-55. Trap ControlFigure 2-57. Chassis Trap Control Chassis TrapsFigure 2-58. Chassis Trap Control Screen 2. Click Trap Control. The Chassis Trap Control screen is displayedSlot Group icsChassisTrapModuleNotResponding Figure 2-59. IB Port Statistics Port StatisticsFigure 2-60. Chassis IB Port Statistics Understanding Port Naming ConventionsPort Statistics Field Descriptions InfiniBand Statistics Leaf and Spine Module IB Port Statistics Leaf ModulesFigure 2-61. Leaf Port Stats Menu Spine Modules Figure 2-62. Leaf Port Statistics WindowFigure 2-63. Spine Port Stats Menu Set Field Thresholds Figure 2-64. Spine Port Statistics WindowFigure 2-65. Set Field Thresholds Figure 2-66. Set Field Thresholds Screen portXmitDataThresh Time Service Figure 2-67. Switch Time ServiceFigure 2-68. System Time Information Screen Figure 2-69. Time Service - NTP Setup Figure 2-70. Time Service - Manual Setup1. Click the Use Network Time Protocol? checkbox Configuring the Switch OOB IP Address Figure 2-71. Time Service - Time Zone/Daylight Saving Time SetupFigure 2-72. Set Switch OOB IP Address Button Figure 2-75. Set Default Gateway IP Window Configuring the Switch Default Gateway IP Address1. From the OOB LAN IP submenu, click Set Default Gateway IP Figure 2-74. Set Switch Default Gateway IP Address ButtonFigure 2-76. Subnet Manager Submenu Fabric Manager ConfigurationFigure 2-77. Subnet Manager Configuration Window Automatically starting the Fabric ManagerThe smquery Application Determining the Active Fabric ManagerInstalling smquery from an Embedded Product CD Running smquery Quick StartFor the Embedded Fabric Manager smShowStatus smShowConfigsmSetConfig Running smquerysmShowGroups smShowSwitchessmShowServices Command Syntax and OptionsFigure 2-78. Spine View Menu Spine View MenuFigure 2-81. Sample Message Log Viewing the LogFigure 2-79. Logging Submenu Figure 2-80. View Log ButtonFigure 2-82. Purge Log Button Purging the Log2. Select Edit, Copy or CTRL + C 4. Select Edit, Paste or CTRL +Figure 2-86. Boot Image File Pop Up Select Boot ImageFigure 2-84. Select Boot Image Button Figure 2-85. Boot Image Selection ScreenFigure 2-88. Subnet Manager Control Button Accessing the Subnet Manager Control WindowFabric Manager Control Figure 2-87. Subnet Manager SubmenuStarting the Fabric Manager Restarting the Fabric ManagerFigure 2-89. Subnet Manager Control Window Adding a New License Key License Keys Key Administration2. Click Key Administration. The Key Management window is displayed Stopping the Fabric ManagerFigure 2-94. Key Management Window Deleting a License KeyFigure 2-92. License Key Management Information Window Figure 2-93. License Key Submenu2-65 2 - Operations and Administration4. Click OK to delete D000003-006 Rev. A2 - Operations and Administration Spine View Menu 2-66D000003-006 Rev. A Logging FVIC Configuration and Monitoring FeaturesFigure 3-1. FVIC Menu Figure 3-2. Logging Submenu4. Select Edit, Paste or CTRL + Figure 3-3. View Log ButtonFigure 3-4. Sample Message Log 2. Select Edit, Copy or CTRL + CFigure 3-6. Log System Configurator Device Tab Figure 3-5. Set Level ButtonSet Level Figure 3-7. Device Tab Software Module Configurator Page Reset Log Levels Figure 3-8. Log System Configurator Preset TabFigure 3-9. Reset Levels Button Preset TabPurging the Log Figure 3-10. Reset Log Levels WindowFigure 3-11. Purge Log Button Figure 3-12. Purge Log Confirmation WindowSelect Boot Image Figure 3-13. Select Boot Image ButtonFigure 3-14. Boot Image Selection Screen MaintenanceFibre Channel Configuration Figure 3-15. Boot Image File Pop UpFigure 3-16. Fibre Channel Configuration Submenu Figure 3-19. FCP Interconnect - Set Speed FCP Port ConfigurationFigure 3-17. FCP Port Configuration Figure 3-18. FCP Port Configuration ScreenFCP Device Discovery Figure 3-20. FCP Interconnect - Set TopologyFigure 3-21. FCP Device Discovery Button Figure 3-23. Discovered Devices Table Figure 3-22. Fibre Channel Target Device Configuration WindowFigure 3-25. Configured Target Devices Table Figure 3-24. Configuring a Discovered TargetUse Wildcarding SRP Initiator Discovery and ConfigurationManually Configure each SRP Initiator Port Discover the SRP InitiatorsFigure 3-27. Fibre Channel SRP Initiator Configuration Window Figure 3-26. SRP Initiator Discovery and Configuration ButtonFigure 3-29. Configuring a Discovered Initiator Figure 3-30. Configured Initiators TableFigure 3-28. Discovered Hosts Table Figure 3-32. Add Host Window Figure 3-31. Click to Add Host ButtonFigure 3-34. SRP Initiators Wildcarding Figure 3-33. Add Host Window WildcardingSRP Map Configuration Figure 3-35. SRP Map Configuration ButtonFigure 3-36. SRP Map Configuration Window Figure 3-37. Click to Add Link Figure 3-38. Map Configuration WizardFigure 3-39. Map Configuration Wizard - Step Deleting a Configured MapFigure 3-41. Deactivate Button Figure 3-40. Initiator and Map Configuration InformationFigure 3-44. Statistics Submenu StatisticsFigure 3-42. Inactive Entry Status and Delete Map Button Figure 3-43. Map Deletion Successful MessageInfiniBand Port Statistics Figure 3-45. IB Port StatisticsFigure 3-46. FVIC IB Port Statistics Port Statistics Field Descriptions InfiniBand Statistics Figure 3-47. FCP Target Device Statistics Button FCP Target Device StatisticsFigure 3-48. FCP Target Device Statistics Window 128 512 1024 2048 Out Frame Size SRP Initiator Statistics Figure 3-49. SRP Initiator Statistics ButtonFigure 3-50. SRP Initiator Statistics Window Figure 3-51. FC Port Statistics Button Fibre Channel Port StatisticsFigure 3-52. FC Port Statistics Window Fibre Channel Trap Control Figure 3-53. Fibre Channel Trap Control Submenu2. Click Trap Control Figure 3-54. FC Trap Control Screen Logging EVIC Configuration and Monitoring FeaturesFigure 4-1. EVIC Menu Figure 4-2. Logging Submenu4. Select Edit, Paste or CTRL + Figure 4-3. View Log ButtonFigure 4-4. Sample Message Log 2. Select Edit, Copy or CTRL + CFigure 4-6. Log System Configurator Device Tab Figure 4-5. Set Level ButtonSet Level Figure 4-7. Device Tab Software Module Configurator Page Reset Log Levels Figure 4-8. Log System Configurator Preset TabFigure 4-9. Reset Levels Button Preset TabPurging the Log Figure 4-10. Reset Log Levels WindowFigure 4-11. Purge Log Button Figure 4-12. Purge Log Confirmation WindowSelect Boot Image Figure 4-13. Select Boot Image ButtonFigure 4-14. Boot Image Selection Screen MaintenanceConfiguration Figure 4-15. Boot Image File Pop UpFigure 4-16. Configuration Menu Virtual NIC Information Figure 4-17. Virtual NIC ButtonFigure 4-18. Virtual NIC Information Window Last Host Name The name of the host that last used the IOC Configure Pause Figure 4-19. Configure PauseFigure 4-20. Pause Capability Window Figure 4-22. MTU Capability Window Configure MTU SizeViPort Count Configuration Figure 4-21. Configure MTU SizeVLAN Configuration Figure 4-23. VPort CountFigure 4-24. ViPort Count Window Figure 4-25. VLAN Configuration Figure 4-26. VLAN Configuration Window Ethernet PortsPort Type Ethernet Egress Rule Port Type Host Figure 4-27. VLAN Configuration Window Host PortsPage Page VLAN Configuration Example Figure 4-28. VLAN Configuration Example Ethernet PortsFigure 4-29. VLAN Configuration Example Host Ports VLAN Setup Host Interface ConfigurationFigure 4-30. VLAN Setup vlanEgressRuleSet vi 56 EVIC ConfigurationHost Port Configuration Ethernet Port ConfigurationAlternative VLAN Setup Figure 4-31. Alternative VLAN SetupAdditional Notes Link Aggregation Figure 4-32. Link AggregationFigure 4-33. Link Aggregation Window Current Agg # Maximum Packet Age Figure 4-34. Maximum Packet AgeFigure 4-35. Maximum Packet Age Window Port Mirroring Figure 4-36. Port MirroringFigure 4-37. Port Mirroring Window InfiniBand Port Statistics Figure 4-38. Statistics SubmenuFigure 4-39. IB Port Statistics StatisticsFigure 4-40. IB Port Statistics InfiniBand Statistics Figure 4-41. Port Configuration and Statistics Button Port Configuration and StatisticsFigure 4-42. Port Statistics Overview Values are Enabled or DisabledThe total number of octets of data received on the network. Pkts Pkts65to127Octets Hardware Checks Troubleshooting and Technical ReferenceSwitch Power SupplyA.1.4 OOB Ethernet RJ45 PortLeaf Module IB Ports A.1.3Nodes cannot be seen in SilverStorm Fabric Viewer Troubleshooting ScenariosInfiniBand Invalid IP Address entered via Console PortD000003-006 Rev. A Troubleshooting Scenarios